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  • Question
    My wife has a fit bit already. The band broke and we have been told there is nothing we can to do to replace it. Before I buy her a new one I want to know has this problem been rectified? I do not want to waste more money on a faulty product.   (10 Answers)

    By Wojo September 1, 2016.

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    • Best 
      Answer

      I have a band that broke, they wont replace...never ever got it wet!

      By jksme September 28, 2016.

    • Question
      How is the Fitbit charge 2 different from the charge HR?   (5 Answers)

      By CC September 2, 2016.

      Answers
      • Best 
        Answer

        PurePulse® Heart Rate Multi-Sport Tracking & Connected GPS Call, Text & Calendar Alerts Cardio Fitness Level Guided Breathing Sessions and the bands can be replaced.

        By KermitTheFrog September 3, 2016.

      • Question
        I was told by an employee that the Charge2 is waterproof but I can't find anything to back it up. Is it water proof? Or water resistant? Or neither? Thanks   (10 Answers)

        By Dudley September 18, 2016.

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          Answer

          It is water resistant. You still have to remove it while taking a shower or going for a swim. Spashes are ok. So you can keep it on while doing the dishes and all. Just remember to wipe it dry.

          By ambuj October 19, 2016.

        • Question
          How does it notify you when a text or call is coming in? Does it vibrate or flash?   (11 Answers)

          By Karendsa November 28, 2016.

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            Answer

            Yes it will vibrate. Then you tap it or tilt your wrist to see the message or number. Note you can only see the first few words of the message and if multiple texts come in you can not see any text body.

            By Motorhead December 10, 2016.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          How does it rank up with working out? I want to get this fitbit but the only thing that is stopping me would have to be the water resistance. That there is none. Can anybody who work's out tell me their experience with it.   (10 Answers)

          By alma11 October 24, 2016.

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            Answer

            I workout with mine and my gym stays hot so I'm always sweating! I personally haven't had a problem with the sweat affecting the Fitbit or the calculations of steps and heart rate. Hope this helps!

            By Mrsnichs February 13, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Does it provide caller information on incoming calls as per original Fitbit HR?   (5 Answers)

          By Bjay September 10, 2016.

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            It does show you name or number for calls and sender and a brief intro of the text message. It is under settings. You get to choose what information you would like.

            By Great September 21, 2016.

          • Question
            What's the width in inches?   (5 Answers)

            By Bear September 2, 2016.

            Answers
          • Question
            is it back lit   (10 Answers)

            By Nannie December 9, 2016.

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              Answer

              It has white images and print. Not backlight with black letters. The only thing you see is the white images,the rest of the screen remains black. The screen stays black until it lets you know something.

              By Jimmy February 3, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            Can I wear the charge 2 in the pool?   (5 Answers)

            By Jim September 15, 2016.

            Answers
            • Best 
              Answer

              Its only mentioned as splashproof. I do not wear it in the shower. It says if it gets wet, to dry it immediately.

              By Great September 21, 2016.

            • Question
              Can the wrist band be changed if it falls apart?   (10 Answers)

              By Anonymous September 1, 2016.

              Closed to new Answers

              Answers
              • Best 
                Answer

                Yes, the wristbands are now interchangeable.

                By Berniee September 2, 2016.

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