My Fitbit Charge HR is charged, but it is showing today's date as May 2 at 7:56. today is May 9 and it is now 10:45. Does anyone know what the problem is? I null

Question

SCBitHead · Accepted Answer

Make sure that you sync your fitbit to your phone or pc. This should update the date and time. When I travel I have to do this to get the right time zone to show up.

AliK · Answer

When mine did this, I just had to sync it to my phone and it took the date and time from the phone and showed it correctly. I think my husband had to "remove" his fitbit from the phone and add it again to fix the same problem. Hope this helps. Do know that when your fitbit falls apart they will send you another one when you call and tell them. It happens pretty quickly with every fitbit we have had.

Answered by AliK 9 years ago

Granbarn · Answer

Call Fitbitcustomer service. They are great!

BING · Answer

If you haven't already, connect to your computer and do a reset on the device. Instruction are on the Fitbit web site. Mine did that once and the reset fixed it.

redsoxbill · Answer

I was able to go to the Fitbit website, and when they were not able to fix my issue, I sent them my unit, and they sent me a new one no charge.

Lumrunner · Answer

You probably just need to sync the unit with the dashboard control on you computer/mobile.

Bamamom · Answer

Go to your app and sync your device.

Jrod · Answer

It needs to sync using the app.

dw7968 · Answer

I had that problem. I resynced it with my home computer and some how it reset the time and date.
Not sure if that's how it is suppose to be done but it worked for me.

tj1978 · Answer

you need to sync it

“My Fitbit Charge HR is charged, but it is showing today's date as May 2 at 7:56. today is May 9 and it is now 10:45. Does anyone know what the problem is? I”

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