Questions & Answers

Q: QuestionIs there any nickel in the fitbit or band?

Asked 11 years ago by Anonymous.

• A:Answer I am allergic to nickel, and i don't have any reaction to it. The band is primarily rubber.

  Answered 11 years ago by charlotte

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Q: Questionavailabilitywhy do you keep advertising this if it is not available? very frustrating.

Asked 11 years ago by Anonymous.

• A:Answer Actually this item came out for a time being as a presale/test run through Fitbit. Fitbit only released so many to each store that would be carrying them as well as on Fitbits site! I was one who was able to get this item during that time. They, Fitbit, are as of now filling orders and sending them out. You couldn't even order on website until a few days ago. I don't work for Best Buy but...my assumption is now that Fitbit is in full swing to fill orders BestBuy should have within a couple of weeks. I keep checking myself as I would prefer to buy through bestbuy then fitbit.

  Answered 11 years ago by Emadee

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Q: Questionwhat is considered early. January???The release date is for Early 2015, what is considered early. January???

Asked 11 years ago by Tato.

This question was asked about the related product: Fitbit - Charge HR Heart Rate and Activity Tracker + Sleep Wristband (Small) - Plum

• A:Answer I was told that the plum would be available online January 14 and at best buy on January 17.

  Answered 11 years ago by Anonymous

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Q: QuestionDo you have to buy a charging cord separately?

Asked 9 years ago by Tuthmom.

• A:Answer No, it comes with one.

  Answered 9 years ago by nanna

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Q: QuestionDoes this automatically track your activity?

Asked 9 years ago by Janice.

This question was asked about the related product: Fitbit - Charge HR Heart Rate and Activity Tracker + Sleep Wristband (Small) - Plum

• A:Answer Yes, the Fitbit does automatically track your activity.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionHow long does it take to recharge the fit bit?

Asked 9 years ago by DonnaA.

This question was asked about the related product: Fitbit - Charge HR Activity Tracker + Heart Rate (Small) - Pink

• A:Answer The Fitbit - Charge HR Activity Tracker + Heart Rate (Small) takes approximately 1-2 hours to recharge.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionIs it water resistant enough to take a shower with it on?

Asked 9 years ago by Xenobia.

This question was asked about the related product: Fitbit - Charge HR Heart Rate and Activity Tracker + Sleep Wristband (Small) - Plum

• A:Answer Thanks you guys! I actually bought one before I got the answers and in the manual it says do not wear in the shower. I'm ok with that, but I was hoping lol

  Answered 9 years ago by Xenobia

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Q: QuestionHow long is the battery life and what is different with this new fitbit and do it come in black

Asked 9 years ago by Peaches.

This question was asked about the related product: Fitbit - Charge HR Activity Tracker + Heart Rate (Small) - Pink

• A:Answer The FitBit charge will last approximately 5 days before it needs to be recharged.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionDoes the fit bit charge come with a charger

Asked 9 years ago by Belle.

This question was asked about the related product: Fitbit - Charge HR Activity Tracker + Heart Rate (Small) - Pink

• A:Answer YEs, the Fitbit watch does come with a charger.

  Answered 9 years ago by CommunityAnswer

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Q: Questionmax heart recordinghow can you see and download your max heart rate

Asked 10 years ago by JJ.

• A:Answer JJ, Have you fully explored your app? You should be able to select the heart rate and see your chart, then get a weekly, monthly, 3 month etc view. This can be expanded so you see a chart with your highs, lows and all of the middle. If you are looking for just a heart rate monitor, or one to catch almost every beat, read the literature from the company - they tell you to go get a chest strap type. I have had one of those, and all though they are accurate, they can be uncomfortable. The Fitbit is a motivational tracker, not a Heart Rate monitor per se. Good luck with your fitness goals.

  Answered 10 years ago by PetMagnet

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Q: QuestionIf the small is too small and I have already opened the box can i exchange it for a larger size?Size

Asked 10 years ago by Anonymous.

• A:Answer Best Buy is usually doesn't give you a hard time when exchanging products.

  Answered 10 years ago by Nikohl18

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Q: Questiondoes it display steps take easily and large ?

Asked 10 years ago by Anonymous.

This question was asked about the related product: Fitbit - Charge HR Heart Rate and Activity Tracker + Sleep Wristband (Small) - Plum

• A:Answer No, these things basically count how many times u move ur arms which supposedly ur arms move in accordance to ur steps, but it's absolutely unrealistic nor accurate.

  Answered 10 years ago by Kanga

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Q: Questiondoes the devise come with a chargerdoes this device come with a charger?

Asked 10 years ago by Don.

• A:Answer no charger but it comes with a USB charging cable that you can plug into any USB port

  Answered 10 years ago by mash

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Q: QuestionIs it water resistant?Specs say not water resistant but description says you can shower with it on. To me, water resistant means washing your hands or showering but not bathing or swimming.

Asked 10 years ago by Red 5.

• A:Answer I read that it is NOT shower proof. It is splash proof and sweat proof. I know someone that wore it in the shower and it no longer works.

  Answered 10 years ago by Skreed

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Q: QuestionIS THIS COMPATIBLE WITH GALAXY SAMSUNG SMART PHONE

Asked 10 years ago by Anonymous.

• A:Answer Yes, this unit will work with Android.

  Answered 10 years ago by CommunityAnswer

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Q: QuestionSpecificationsblue, black and plum... Same specifications? It doesn't look like it when I compare them on this site.

Asked 10 years ago by Cissyannb.

This question was asked about the related product: Fitbit - Charge HR Activity Tracker + Heart Rate (Small) - Blue

• A:Answer When I looked at them in the store, they all appeared to be the same. Choices can down to size, color and whether or not it had the heart monitor feature.

  Answered 10 years ago by Smurf2

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Q: QuestionI've been wearing mine for 4-5 weeks. Now I have a see where the strap is anyone else???

Asked 10 years ago by Nann.

• A:Answer Could you please rephrase your question. I have had an HR for several months and I like it a lot. Would not say love because of battery life but I've learned that the more active you are the worse the battery life. I bought two the same day (my wife and me) and mine died way quicker than hers because I am a daily gym goer. However after she started going to the gym with me after a couple of months hers dies just as quickly as mine does.

  Answered 10 years ago by no1desiboy

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Q: QuestionWill it work if you ocasonily If you carry in your pocket

Asked 10 years ago by Bon.

• A:Answer Bon it will still record steps if you need to occasionally carry it in your pocket. But do keep in mind since it is meant for your wrists it may not record as many steps then being on your waist. But it will get the job done for the most part. I do put mine in my pocket here and there and it shows minimal difference in steps. Of course, the HR function will not work while in your pocket.

  Answered 10 years ago by Kayla

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Q: Questionhaving a pace maker fitted will it still worki have an icd fitted will it still work annette

Asked 11 years ago by molly.

• A:Answer Hello Molly, I imagine that a Fitbit will work if you have a pacer/icd. From what I understand about its technology, it monitors your heart rate based upon pulsatile blood flow. Whether your heart is being paced or not, theoretically, as long as you have a pulse, it should give a result. Now if you have severe peripheral vascular disease or some type of vascular insufficiency that causes your blood flow to be decreased or some LVADs where blood flow is nonpusatile, then I don't think the product would be helpful. This may be a question for the manufacturer. Hope this was helpful. Good luck!

  Answered 11 years ago by Sonja

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