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They were supposed to email codes, but never did. Customer service did not care to resolve this either, so I canceled and bought it through Microsoft and instantly was available to download. I'd suggest staying away from Best Buy for pre-orders.
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![Forza Horizon 5 Premium Edition - Xbox Series X, Xbox Series S, Xbox One, Windows [Digital]-Front_Standard](https://pisces.bbystatic.com/prescaled/500/500/image2/BestBuy_US/images/products/6466/6466933_sd.jpg;maxHeight=100;maxWidth=60)