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Hi, Greg! Sorry to hear you're having ice trouble. Please ensure you are replacing your water filter every six months and your valve is fully open! The ice maker should produce 2-2.5 lbs of ice in a 24-hour period. If you continue to have issues, please reach out to us by Live Chat on our website or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help. ~Ashton
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