Why is this still being sold to consumers when there is an active recall? Why do the installers tell customers it is normal to smell gas when the range is on rather than pulling a defective product? null

Question

FrigidaireSupport · Accepted Answer

Hi there, Jay! The recall information and safety guidance address your concerns with the Frigidaire 5.1 Cu. Ft. Freestanding Gas Range with Quick Boil Burner – Stainless Steel and why it might still be in stores or being installed, plus why some installers say a gas smell is “normal”:

- A recall doesn’t always mean all sales of the affected model stop instantly. Unsold units not in the specific serial ranges may still be moving through retail inventories.
- Installers incorrectly normalizing a strong gas odor are not compliant with safety guidance. A persistent gas smell should always be investigated as a potential leak or delayed ignition issue.
- The recall covers specific serial numbers. You must check your own unit against that list and follow the recall remedy if it’s affected. - Maico

“Why is this still being sold to consumers when there is an active recall? Why do the installers tell customers it is normal to smell gas when the range is on rather than pulling a defective product?”

1-1 of 1 Answer