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We are sad to learn you are frustrated. We would be glad to assist with your concerns. This microwave allows for three different types of installation, recirculating (non-vented ductless), outside back exhaust (horizontal duct), and outside top exhaust (vertical duct). Based on what you've described you will likely need to use the recirculating (non-vented ductless) method. Instructions for this type of installation begin on page 10 of the guide. Note that models are shipped for recirculating exhaust. We hope this helps. Connect with us directly if further assistance is needed. ~Keyanna
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