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Hi there, thank you for reaching out to us and for your patience. We truly appreciate you choosing this over-the-range microwave for your home and are glad to have you in the GE Appliances family! We are very sorry to hear of the recent issues you are having with your microwave not working when using the stove. We can imagine that this has been a frustrating experience for you and apologize for the inconvenience this has caused. We would love the opportunity to help you with this and offer you troubleshooting support in hopes of avoiding service if possible! Please reach out to us via our Contact Us page on our site so that we can get more details on your situation. Please include your name, address, phone number, email address, and the model and serial numbers for your appliance. We look forward to helping you with this soon! -Eliza@GEA
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