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Hi Tony - Thanks for reaching out to us regarding your microwave. If you have changed the charcoal filter and tried resetting the filter, or disconnected power to the microwave for 30 seconds, service will be needed. We apologize for any inconvenience this has caused you. For service, please schedule an appointment with GE Appliances Factory Service at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). Again, we are sorry for this experience. Keep in touch! Sue
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