Questions & Answers

Q: QuestionI just bought the Samsung Model: MC17T8000CS -= the instructions show that you need to rotate the blower for recirculation - since I have no vent. However, after removing teh screws it is obvious the top plate over the blower will not come out .

Asked 5 years ago by Anonymous.

• A:Answer Mine had to relocate the cover plate to force the air from the blower motor out the front, as I did not have an outside vent to hook up to either. I did not have to move the blower motor.

  Answered 5 years ago by JimM

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this microwave have a turntable?

Asked 5 years ago by Anonymous.

• A:Answer Hi there - Great question! Yes, this microwave has a glass turntable. The turntable can be turned on/off using the Turntable button. Thanks for considering GE Appliances! -Mikayla@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionOur white GE Profile Spacemaker Model JVM3670WF10 quit, it measures 36 in and is in between 2 cabinets, they no longer make these 36 in models, any suggestions for a replacement? Do any others fit, and have the auto open tilt vent at the top?

Asked 5 years ago by Greatpurchase.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hello, Thank you for reaching out to us at GE Appliances. This is a great question and we are happy to help. If you are replacing a 36" over-the-range microwave, many current 30" over-the-range microwaves offer an optional 36" filler kit to allow it to be installed in a 36" cut-out opening. We would recommend this model PVM9215DFWW as well as this 36" filler kit JX36DWW although it does not have an auto tilt vent at the top it does have external venting. We hope this helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe need to replace a 1998 GE wall/cabinet microwave, Model No JE1640WA 001 with a like kind product. We do not want a Profile or high dollar microwave, this is a rent home. We need to know what current model of the closest size to fit current trim.

Asked 5 years ago by Cellina.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hello Cellina, Thank you for reaching out to us at GE Appliances. We certainly appreciate your loyalty! The comparable model is GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227DLWW: https://www.bestbuy.com/site/ge-profile-series-2-2-cu-ft-built-in-microwave-white/5958617.p?skuId=5958617 We suggest to view the Quick Specs at the following link for compatible trim kits and dimensions:https://files.bbystatic.com/6Y3CcukvUw3Q%2BvRvdclByw%3D%3D/5958617_ds.pdf. While the dimensions are not exact, it can be installed in a 27" or 30" cabinet using a trim kit. For a 27" trim kit look here: https://www.bestbuy.com/site/ge-deluxe-26-9-trim-kit-white-on-white/6083599.p?skuId=6083599 For a 30" trim kit look here: https://www.bestbuy.com/site/ge-deluxe-30-trim-kit-white-on-white/6083601.p?skuId=6083601. We hope this helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this unit rear vented in black

Asked 5 years ago by JP80.

• A:Answer I have the white and it vents top or front.

  Answered 5 years ago by TonyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy Kenmore is currently vented outside through the top of the microwave. Will the vent on the top of GE microwave fits the Kenmore 72185033010 vent position? thks

Asked 5 years ago by Jonas.

• A:Answer Hello and thank you for choosing GE Appliances. We will be happy to help you find a replacement for your microwave. To find the installation dimensions and specifications of the vent location, we would be happy to provide the top template. Please reach out to us at our Contact Us page or social media. Thanks! - John@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the microwave have to be installed over the range or can you simply place it on your countertop?

Asked 5 years ago by TG.

• A:Answer It definitely has to be mounted over your range. There are other types that you can just place on your countertop.

  Answered 5 years ago by Nancy

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have JVM1340BW 002 1996 rear vent What units will work for me?

Asked 5 years ago by JP80.

• A:Answer Hello JP80 - We appreciate your interest in our microwaves. We are always happy to help. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. These also offer rear venting options detailed in the installation instructions. Please let us know if you have any more questions. - John@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat are dimensions of a replacement for microwave over the oven model je1860bh. Installed in 2004.

Asked 5 years ago by Efie.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer GE Model: JVM3160DF2WW and is 29-3/4 X 15-1/2 X 15-1/2

  Answered 5 years ago by geeboy99Verified Purchase

  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have a 2004 over the oven model je1860bh. What is a current model the same size on black.

Asked 5 years ago by Edie.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hello Edie, thank you for your question! The microwave you inquired about is not an over-the-range microwave, but is instead a countertop model. The model with the closest dimensions that we currently manufacture is model JES2051DNBB. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – CV

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow to install charcoal filter in jvm3160 model and what does the filter look like

Asked 5 years ago by Susan.

• A:Answer About 8” wide It came with carcol filter but does not cover front

  Answered 4 years ago by Anonymous

  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHi,Iwant to replace my GE Profile microwave model PVM 179ODRICC this is an over the range type what model will fit the same cutout?

Asked 5 years ago by snappytom.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer I just bought this model and it was relatively easy to install. Takes two people JVM3160DFWW GE 1.6 CF OTR MICRO. Price was right too!

  Answered 5 years ago by DianeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes GE make an over the range microwave which is only 24" wide?

Asked 5 years ago by Kay.

• A:Answer Hello Kay - We appreciate your interest in GEA microwaves and are happy to help. The smallest over the range units we offer are 30" in width. We apologize for the inconvenience. Let us know if we can assist with anything else. - John@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this model replace JVM1533BD002 microwave. I've repaired the later a couple times. Just died on me again yesterday. It's probably almost 15 years old.

Asked 5 years ago by Jesse.

• A:Answer Hello Jesse - We're sorry to hear about the final use of your microwave. At least it had a nice run. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This means this would be an excellent choice for your kitchen. - John@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi, I want to replace my 2012 JVM1740DP2WW with JVM3160DFWW. It looks like it has the 4 bracket slots about where mine are. Will i still need to replace the wall mount? i do see it has 3 top bolts, and mine has 2, but how about the wall mount? thanks

Asked 5 years ago by angela.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi Angela! Thanks very much for reaching out! We're happy to see that you're interested in another one of our appliances! When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We hope that this helps! Please let us know if you need anything else. Stay safe! -Michael@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionmicrowave will not light up can a fuse cause this

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hi there, Thanks for reaching out. We're sorry to hear that your microwave will not light up. We can understand how that would be frustrating. Here are instructions to change the bulb. 1)Below the microwave is the light cover with 1 Phillips head screw. Remove the screw, but be careful not to lose it. This is usually not a part we stock. 2)Take your thumb and push up towards the floor of the microwave and the trap door should swing open on a hinge. 3)Remove the bulb by pushing it in and turning 1/4 turn. 4)Replace with a bulb of the same wattage. Check the bulb or your Owner's Manual for bulb size and wattage. 5)When installing a new bulb, do not touch it with your bare hands, especially if it is a halogen bulb. Oil from your skin will cause early failure of the bulb. Always wear clean gloves or use a clean cloth when installing these bulbs. If the microwave has a silicone seal or the interior light is out, please read this troubleshooting article "REPLACING THE COOKTOP LIGHT IN AN OVER THE RANGE MICROWAVE". If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI currently have the pvm1970sr1ss. Is the JVM3160RFSS a good replacement and will I be able to use the brackets I currently have installed?

Asked 5 years ago by Ram.

• A:Answer This is what I did and I suggest that you do the same. I called GE customer service and gave them the model number of my existing microwave and asked them what microwave I can replace it. It should be the same measurements. The installation may not be same just like mine because you have to remove the old brackets . Believe me I did it all by myself.

  Answered 5 years ago by Perfect

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this microwave a good replacement that will fit in my space. I’ll send specs for what I have and photo of it

Asked 5 years ago by Anonymous.

• A:Answer This is what I did and I suggest that you do the same. I called GE customer service and gave them the model number of my existing microwave and asked them what microwave I can replace it. It should be the same measurements. The installation may not be same just like mine because you have to remove the old brackets . Believe me I did it all by myself.

  Answered 5 years ago by Perfect

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat is the installation charge for a microwave

Asked 5 years ago by coop.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer $129.99. DIY. The instructions are great. A drill/screwdriver will get it done.

  Answered 5 years ago by KelleyB

  Helpful (0)Unhelpful (0)ReportAnswer this question