A:AnswerHello Edie, thank you for your question! The microwave you inquired about is not an over-the-range microwave, but is instead a countertop model. The model with the closest dimensions that we currently manufacture is model JES2051DNBB. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – CV
A:AnswerHello Kay - We appreciate your interest in GEA microwaves and are happy to help. The smallest over the range units we offer are 30" in width. We apologize for the inconvenience. Let us know if we can assist with anything else. - John@GEA
A:AnswerHello Jesse - We're sorry to hear about the final use of your microwave. At least it had a nice run. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This means this would be an excellent choice for your kitchen. - John@GEA
A:AnswerHi Angela! Thanks very much for reaching out! We're happy to see that you're interested in another one of our appliances! When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We hope that this helps! Please let us know if you need anything else. Stay safe! -Michael@GEA
A:AnswerHi there,
Thanks for reaching out. We're sorry to hear that your microwave will not light up. We can understand how that would be frustrating. Here are instructions to change the bulb. 1)Below the microwave is the light cover with 1 Phillips head screw. Remove the screw, but be careful not to lose it. This is usually not a part we stock.
2)Take your thumb and push up towards the floor of the microwave and the trap door should swing open on a hinge.
3)Remove the bulb by pushing it in and turning 1/4 turn.
4)Replace with a bulb of the same wattage. Check the bulb or your Owner's Manual for bulb size and wattage.
5)When installing a new bulb, do not touch it with your bare hands, especially if it is a halogen bulb. Oil from your skin will cause early failure of the bulb. Always wear clean gloves or use a clean cloth when installing these bulbs. If the microwave has a silicone seal or the interior light is out, please read this troubleshooting article "REPLACING THE COOKTOP LIGHT IN AN OVER THE RANGE MICROWAVE". If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA
A:AnswerThis is what I did and I suggest that you do the same. I called GE customer service and gave them the model number of my existing microwave and asked them what microwave I can replace it. It should be the same measurements. The installation may not be same just like mine because you have to remove the old brackets . Believe me I did it all by myself.
A:AnswerThis is what I did and I suggest that you do the same. I called GE customer service and gave them the model number of my existing microwave and asked them what microwave I can replace it. It should be the same measurements. The installation may not be same just like mine because you have to remove the old brackets . Believe me I did it all by myself.
A:Answerno, the venting is top, back or front, i have it to the front, which is on top and in front of the microwave
you can switch the fan direction to blow out the top front
A:AnswerI'd have to say there's a good chance of that, especially if it's the same model year as the one you have. But if not, the mounting bracket isn't a deal breaker because they are very easy to swap out.
A:AnswerThis is what I did and I suggest that you do the same. I called GE customer service and gave them the model number of my existing microwave and asked them what microwave I can replace it. It should be the same measurements. The installation may not be same just like mine because you have to remove the old brackets . Believe me I did it all by myself.
A:AnswerHello zhenglg,
Thanks so much for reaching out and for your interest in a GE microwave. We'll be delighted to help you. The trim kit needed to make this model fit into a 36" space is JX36CBB. We hope this helps. Best wishes! Mike@GEA
A:AnswerThis is what I did and I suggest that you do the same. I called GE customer service and gave them the model number of my existing microwave and asked them what microwave I can replace it. It should be the same measurements. The installation may not be same just like mine because you have to remove the old brackets . Believe me I did it all by myself.
A:AnswerAdjustment will be needed with the height but it was only about 1/2 inch higher and wider!! The depth is about 2 inches deeper but is really not noticeable. It is a great microwave and looks great - cleaner lines!!
A:AnswerHi Ted, thanks for reaching out! This product requires a three-prong grounded outlet. Product rating is 120 volts AC, 60 Hertz, 15 amps, and 1.70 kilowatts. This product must be connected to a supply circuit of the proper voltage and frequency. Wire size must conform to the requirements of the National Electrical Code or the prevailing local code for this kilowatt rating. The power supply cord and plug should be brought to a separate 15 to 20 ampere branch circuit single grounded outlet. The outlet box should be located in the cabinet above the microwave oven and away from any potential microwave ducting. The outlet box and supply circuit should be installed by a qualified electrician and conform to the National Electrical Code or the prevailing local code. We hope that this helps! Stay safe. -Michael
