A:AnswerHello Johnt - Thank you for reaching out about your microwave. We are sorry to hear it is not venting properly. We recommend placing a tissue under the microwave to test the vent. If the tissue is held up to the microwave, it is venting properly. If it is not pulled up, try checking that the motor was turned in the proper direction. If you continue to have issues, please reach out to our service team at 1-800-432-2737. Thanks. - JB
A:AnswerHello Rek - Thank you for your interest in our microwave. You have excellent taste. Model JVM3160DFCC is an exceptional replacement for your current model. All of our over-the-range microwaves are the same width so installation is never an issue. The wattage and cu ft of the microwaves are also a perfect match. Keep in touch! - JB
A:AnswerHello Gkaur - We are sorry to hear that your over-the-range microwave stopped working. Thank you for reaching out to us regarding a replacement model. We appreciate your loyalty and we are happy to help! Although we no longer make your model, we do have a variety of great new models available. We normally do not suggest an exact replacement because all of our 30" Spacemaker over-the-range microwaves are designed to be installed in the same standard upper cabinet space (30" min. width, 12" min.-13" max. depth, 66” min mounting height). Any of our new models will work in your current space. Please visit the following link to view our currently available over-the-range microwave ovens matching your specifications: https://products.geappliances.com/appliance/gea-compare/&sku=JVM7195SKSS&sku=JVM6175YKFS&sku=JVM6175SKSS&sku=JVM6172SKSS&sku=JVM3160RFSS
We hope this information is helpful! Thank you for choosing GE Appliances! Olga
A:AnswerI purchased a 2023 JVM3160DFBB (version JVM3160DF9BB) to replace a 2014 JVM3160DFBB (JVM3160DF2BB). The bracket is different (only one horizontal bracket as opposed to a 3-sided bracket with the earlier version). And the newer version only uses two mounting bolts at the top instead of three. A new hole will need to be drilled for one of the upper mounting bolts. The new bracket has two bottom tabs instead of 4, but the old bracket appears reusable after bending down the two interior tabs.
A:AnswerHi SueJ009- We certainly appreciate your loyalty and for the opportunity to provide assistance with a replacement microwave. They are basically the same size (WxHxD) (in.) 29 7/8 in x 16 13/32 in x 15 1/4 in / JVM6175SKSS: 29 7/8 in x 16 5/16 in x 15 9/16 in). In fact, all GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We’re glad to have you in the family. Keep in touch at GEAppliances.com. Enjoy! Sue
A:AnswerI also have a GE OTR Microwave JVM3160RF8SS that has failed twice and does not heat... first time was a door Limit Switch- really piece of junk GE should reimburse failing after less than two years...
A:AnswerHi - We certainly appreciate your loyalty and for the opportunity to provide assistance with a replacement model! Yes, GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven
JVM3160DFBB is a great choice. It has the same dimensions and similar features so will fit in the same space as your current model. Take a look at the Quick Specs: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - Actually, all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Keep in touch at GEAppliances.com for all your appliance needs! Sue
A:AnswerHi Mellie- Thanks for choosing GE Model # JVM3160RFSS! We apologize for any confusion regarding the LED display color. As of August 2017, the LED color is white (green prior to August 2017). Also,Recirculating Charcoal Filter JX81L is included. Keep in touch at GEAppliances.com. Sue
A:AnswerHi Sherry - Thanks for your interest in GE Model # JVM3160DFBB! Yes, this model has cooktop lighting (under microwave) with Bright/Night/Off settings. We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerHi Pooh- Thanks for choosing GE Model #JVM3162RJ3SS! The cooking wattage is 950. We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerHi Krazee - Thanks for choosing GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven
JVM3160DFBB and welcome to the family! The power level may be entered or changed before or during cooking. To change: 1. Press Power Level button. 2. Enter new power level by using the number pads or press the Power Level button multiple times until you find the level you want. 3. After you have selected the power level, wait five seconds. The display will go back to the Cook Time screen. 4. Enter cooking time and press START. Or: 1. Press Cook Time button. 2. Enter your cooking time. 3. Press Power Level button. 4. Enter new power level by using the number pads or press the Power Level button multiple times until you find the level you want. 5. After you have selected the power level, wait five seconds. The display will go back to the Cook Time
(Enter Time) screen. 6. Press START (High 10 (100%); Low 2 or 3 (20 or 30%). We suggest viewing page 7 of the use and Care Manual at the following link for complete details including examples of uses for various power levels: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - Keep in touch at GEAppliances.com. We are always eager to assist! Sue
A:AnswerHello Amy - Thank you for reaching out about your microwave. We are happy to help. The cutout in your cabinetry will need modification in order to install a new microwave. No new models require that large of a cutout. Please feel free to reach out to us for more help. - John
A:AnswerHello Joy - Thank you for reaching out to us with your question. We are happy to help.
Full instructions for changing the surface light bulbs can be found on page 16 of the manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF Please let us know if we can be of further assistance. - John
A:AnswerHello Kyleigh - Thank you for your interest in the GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven
JVM3160RFSS; we are happy to help! This model comes from the factory set up for external venting. You can view this model specifications and installation information here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf
We are glad you checked! Keep in touch. Olga
A:AnswerJVM3160DFWW - I just bought this model and the exhaust can be either top or rear exit. I replaced a 10 year old Frigidaire unit and the rear exit exhaust matched up without issues. This model did come setup for top exit from the factory, so you have to remove and rotate the exhaust motor and remove 2 metal tabs to accommodate for a rear exit exhaust setup. See Pic
A:AnswerHi Suzan - Thanks for your interest in JVM3160RFSS! We currently do not offer an over-the-range model that is 16" or less in height. Therefore, modifications to the backsplash may be necessary. We suggest to view the Dimensions Guide at the following link: https://files.bbystatic.com/XJwD5pXZi%2BUkE1jRqZe4qw%3D%3D/B6676FA2-87CF-4364-94D0-EBC92B029BCB.pdf - We regret we are unable to accommodate your request and apologize for any inconvenience this may cause. Keep in touch at GEAppliances.com. Sue
A:AnswerHello Bobbie - Thank you for reaching out to us regarding your microwave replacement. We appreciate your loyalty and we happy to help! When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. The mounting brackets are not the same. We are glad you checked. Olga
