Questions & Answers

Q: QuestionDoes this microwave have a light on the underside?

Asked 4 years ago by Val.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Yes

  Answered 4 years ago by dogmom956Verified Purchase

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Q: QuestionI have a JVM1430 GE over the range with vent exhaust attached. It's 1.4 capacity and 950 watts. Bought in 2003. Is this 6175SKSS comparable?

Asked 4 years ago by T.

• A:Answer Hello there! Thanks for your question and loyalty to our microwaves. Can you please reach out to us at our social pages with the model number of your current unit and the full model number of the unit you are wanting to replace it with? We look forward to hearing from you. Stay safe! Emily@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIf I vent the over the range thru the drywall, (1) will the moisture/oil from cooking damage drywall, e.g. mold form or grease build up cause problems. And (2) will the smells from cooking be eliminated since vented into drywall? Thanks

Asked 4 years ago by Susie.

• A:Answer If you vent the exhaust from the micro wave it has to go to the outside through duct work.

  Answered 4 years ago by DebbieVerified Purchase

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Q: QuestionWhy is vent so loud when is use . I just install this microwave today. Any suggestions

Asked 4 years ago by Gm.

• A:Answer Hi there - Thanks for this question! Our microwaves continue to be manufactured with as quiet an operation as possible. You will hear a humming sounds during operation or change in the blower sound at power levels other than high. It also features a two-speed, 300-CFM venting system to removes smoke, steam and odor from the kitchen. The sound can be compared to a standard range vent hood. If you're able, please send us a video of the vent running on social media and we'll be glad to check this out for you. We hope this helps! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI currently have a GE over the range microwave oven model JVM 1330 BW002 I’m looking at Replacing it with another GE model what would be the correct model number to replace this unit with

Asked 4 years ago by Anonymous.

• A:Answer Hi there, thanks for your question! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. This makes choosing a replacement microwave easy! - NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We believe that any of the following models would make for a lovely replacement: JVM3160DFBB, JVM6172DKBB, JVM6175DKBB, JNM3184DPBB, PVM9179DKBB. Hope this helps! Stay safe. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs there lighting for the cooktop below? And how much?

Asked 4 years ago by Cher.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer There is lightning below, regular and night light mode. Enough light to light up the whole cooktop surface of your stove.

  Answered 4 years ago by FrankVerified Purchase

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Q: QuestionI need to replace my over the range microwave but it's a GE 2010 model: JVM1540SM3SS. I don't see any 15" models for sale. Which model will work the best? Thank you for your help!

Asked 4 years ago by MWL.

• A:Answer Hi MWL, thanks for your question! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. This makes choosing a replacement microwave easy! - NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. - With that being said, we think these models would make lovely replacements: JVM3160RFSS, JVM6172SKSS, JVM6175SKSS, JVM6175YKFS, JNM3184RPSS, PVM9179SKSS. We hope this helps! All the best. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI get a service may be required when I use the sensor to reheat something. can that be removed or changed?

Asked 4 years ago by Anonymous.

• A:Answer Hi there, thanks for reaching out! Sorry to hear about the error you're seeing on your display. We would recommend attempting to reset the internal electronics of the unit by disconnecting power for a few minutes and then restoring power. If this does not help to clear the error, then we would recommend a service call to have the issue investigated further. Hope this helps and that you're staying safe. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questiondoes it have a light to light the stove top

Asked 4 years ago by junie.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hello junie, thank you for your question. Yes, this microwave has a light bulb on the bottom to provide light while cooking. This light can be turned on and off using the "Surface Light" pad on the control panel. Please feel free to reach out to us should you have any questions or concerns about your appliances. We are always here to help. -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionOld micro wave model JYM1540DM2WW. Will model JVM3160 DFWW mount in the same bracket?

Asked 4 years ago by Charli.

• A:Answer Hi Charli! Thanks for reaching out. When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Hope this helps! Best wishes. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questiondoes this model come in left hand opening Model:JVM6175DKWWSKU:529152

Asked 5 years ago by byron.

• A:Answer Hello byron, thank you for your question. This microwave's door cannot be reversed to open from the left instead of from the right. We sincerely apologize for any inconveniences this may cause. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is the warrenty on a new ge microwave? Will the same model fit the same brackets?

Asked 5 years ago by April.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hi April! Thanks for your questions. This GE Appliances microwave comes with a one-year limited warranty. In the event of service, GE will provide any part of the microwave oven which fails due to a defect in materials or workmanship. From the date of the During this limited one-year warranty, GE will also provide, free of charge, all labor and original purchase related service costs to replace the defective part when the unit is serviced. The new over-the-range microwave will come with the hardware needed to mount your new unit. If you have any further questions, feel free to reach out to us at our contact page. Stay safe! Emily@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionMy microwave seems to stop working now when I am using the stove. Only 2 years old. How can I fix this. It is 8nstalled 66 inches from floor to cabinet and never did this before?

Asked 5 years ago by Microwave.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hi there, thank you for reaching out to us and for your patience. We truly appreciate you choosing this over-the-range microwave for your home and are glad to have you in the GE Appliances family! We are very sorry to hear of the recent issues you are having with your microwave not working when using the stove. We can imagine that this has been a frustrating experience for you and apologize for the inconvenience this has caused. We would love the opportunity to help you with this and offer you troubleshooting support in hopes of avoiding service if possible! Please reach out to us via our Contact Us page on our site so that we can get more details on your situation. Please include your name, address, phone number, email address, and the model and serial numbers for your appliance. We look forward to helping you with this soon! -Eliza@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionWe recently purchased JVM3260DFWW microwave. There is no charcoal filter in our box. What size do we need?

Asked 5 years ago by Anonymous.

• A:Answer Hello, Thanks for reaching out to us. We apologize the charcoal filter was not included with your microwave oven like it should've been. We know how frustrating this must be for you, and we're glad we can help. We found that the filter manufactured for this microwave oven is WB02X11550. We recommend checking at your local Best Buy, or hardware store. If this is not available, please reach out to us and we'd be happy to locate one for you. We hope this information helps. If there are any other questions or concerns, please contact us. Thank you for your time and have a great day! -Sylvia@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have GE modelHVM1750SM1SS . What is a comparable replacement model

Asked 5 years ago by Anonymous.

• A:Answer Hello, Good question! Thank you for your loyalty to GE Appliances. We appreciate your interest, and we'd be happy to help you find a replacement. We apologize comparable models aren't easily located, but we thank you for making us aware of this. We took the size, finish options and dimensions into consideration when searching for replacements. We found that both PVM9179SKSS and JVM6175SKSS would both be compatible replacements. We have provided the following links for more information on these models. (PVM9179SKSS) https://www.bestbuy.com/site/ge-profile-series-1-7-cu-ft-over-the-range-microwave-with-sensor-cooking-stainless-steel/5269000.p?skuId=5269000 (JVM6175SKSS) https://www.bestbuy.com/site/ge-1-7-cu-ft-over-the-range-microwave-stainless-steel/5268301.p?skuId=5268301 If there are any more questions, please reach out to us through the "Contact Us" link on our website or on social media. We hope this helps! -Sylvia@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWattage?

Asked 5 years ago by gramps.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Electronic Touch Controls - White

• A:Answer 1000 watts

  Answered 5 years ago by Stockergina10Verified Purchase

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Q: QuestionLooking for replacement of GE profile Space Saver Under Cabinet Microwave oven. Model # PEM31DF1B6. Appreciate my options. Thank You

Asked 5 years ago by GMA.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hi GMA - Thanks for reaching out to us about a replacement microwave model! We truly appreciate you choosing GE Appliances for your home and are happy to help you with this. We do still currently manufacture the GE Profile 1.1 Cu. Ft. Countertop Microwave Oven (PEM31DFBB series) models, should you wish to replace your unit directly. However, if you are looking to upgrade your unit, we have many comparable models that we think you would love! - If you are looking for a similar countertop model that is built-in capable and offers the optional hanging kit, we would recommend that you consider the PEM31BMTS or the PEM31FMDS. Please feel free to reach back out to us via our Contact Us page online if you would like additional assistance in choosing a model that is right for you. We are always happy to help! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs the vent fan supposed to come on and stay on all the time when you are warming somthing up? There is nothing cooking on the stove below.

Asked 5 years ago by 2858.

• A:Answer Hi 2858! We appreciate your question. We found that this is supposed to happen. Over-the-range microwaves have an automatic fan feature to help protect the electronic components, and also helps the cooking area get rid of excess heat. The built-in thermostat automatically turns the vent fan on if the unit is too hot, and will not turn off until the microwave is cool again. You will not be able to turn the vent fan off manually during this time. We hope this helps! Emily@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionHello, I have a GE Spacesaver Microwave (JVM1443BK02) installed above my stove. I need to replace it. Which model is a good replacement for it? (It needs to be the same size.) Thank you.

Asked 5 years ago by Lou.

• A:Answer They are all the same size, only problem is the wall mount plate for each new microwave is different from the old ones. Why they decided to change the wall plate is bizarre

  Answered 1 year ago by user793135

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