Questions & Answers

Q: QuestionInstructions for installing charcoal filter says to remove 2 screws, then remove grill. Our microwave only has one screw. I am afraid to force the other side of grill off for fear of cracking it. Has anyone else had this problem? Help!

Asked 4 years ago by JMc55.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer The hinge side does come off pretty hard. I got mine off without breaking it but I was questioning whether or not it was going to break. It will come off though without breaking though. Just try not to yank on it. Try to pull it with a steady pressure until it comes off.

  Answered 4 years ago by rstorms20Verified Purchase

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Q: QuestionIs there a way to mount this microwave over the range without a cabinet to mount it to? In other words, is it possible to just mount it only to the wall?

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer No

  Answered 4 years ago by KC9KC9Verified Purchase

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Q: QuestionDoes the vent turn on when using the microwave? I got a sensor microwave from GE and the vent turns on anytime I use the microwave which I don't like. Looking to replace with this one. Thanks.

Asked 4 years ago by Abla.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer This one also, but on this one the vent was facing to the back and because this microwave is sitting on top os a stove, my husband had to turn the vent around to throw the air out, instead of in. Hope this helps

  Answered 4 years ago by RosieVerified Purchase

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Q: QuestionDo I cover the top with a plate so it’s recirculating? I have no exhaust it just hooks to the bottom of my cabinet

Asked 4 years ago by Matt.

• A:Answer Hey there, and thanks for reaching out to us about this over-the-range microwave! We understand your concerns over venting, and are glad to assist. If you do not have a separate exhaust hood, there are still multiple options for venting - you can recirculate, exhaust outside through the top, or exhaust outside through the back. More detailed information is available on these options starting on page 11 of the Installation Instructions. If you need to review those instructions, you can find them on our GE website by searching for the model number and clicking on the product page. If you are planning on recirculating to vent specifically, there would be one cover plate installed on the back of the unit and one over the blower plate on top; we would recommend reviewing the diagrams in the installation instructions regarding this, to ensure venting is not adversely affected. We hope this information is helpful, and are happy to assist with any other concerns or questions. Best wishes! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHow long is the BEVERAGE setting?

Asked 4 years ago by Juliekitchen.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello - Thanks for your question! The Beverage pad is sensor operated, and is designed to heat all kinds of beverages such as coffee, tea, hot chocolate, etc. There isn't a specific time programmed for this feature. It uses the auto cook sensor to sense the steam from the beverage or water whether it is a room-temperature beverage, tap water or even refrigerated beverage as it is heating and heats it to a "hot" temperature. This "hot" temperature is similar to a coffee temperature just brewed from a coffeemaker and is a satisfactory "hot" temperature for the dissolving of instant coffee, hot chocolate, use of a tea bag or the use of the new coffee singles, etc. To operate it, simply depress the BEVERAGE pad and START. If you have any additional questions, please let us know and we'll be happy to help. Thank you! - Sharon@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI am looking for replacement for PVM1790SR1SS, which is no longer made. Will this model fit in the same cabinet space already cut out? Does it vent out the front or top or back?

Asked 4 years ago by MD.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer I just purchased this microwave 3 weeks ago. It will fit in the same space as your prior. However, you will need to use the new bracket it comes with, as we tried to use the wall bracket from our old one we we’re replacing and could not. So make sure you are prepared to do the new bracket install. The vent is on the top

  Answered 4 years ago by CMBZVerified Purchase

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Q: Questionhow much to install an over the range microwave

Asked 4 years ago by rich.

• A:Answer I purchased for $199 the Geek protection for 1 year. I paid only $49.99 for the install. Then the nightmare begins. Although I paid for the installation, I have never been given an appointment time. It has been 8 days and no appointment time. I was told upon paying the installation fee, I would be contacted within 24 hours to schedule the installation. Yes, I was contacted and put on hold for 55 minutes. Only to try again and reached an employee in Panama who also put me on hold for 52 minutes. I hung up in both cases before the employee returned. Finally, days later a phone message instructed me to call. I called and "Sorry, the computer will not let me schedule you" The next day, I got the same automated call and I followed through again. Same story "Sorry, the computer will not let me schedule you." I drove 35 miles to the nearest store where I purchased the microwave only to sit for 1 hour while the Geek agent was placed on hold. I walked out with NO appointment time! Today is 3 days since I went in person. Unbelievably I have NOT been contacted to resolve this issue. So disappointed in what I thought BEST BUY stood for.

  Answered 4 years ago by Sharon

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Q: QuestionI’m replacing model JVM3160DF2BB-is this model the same? The model number seems to be off only by the 2 before DD. Will it fit in my current above the range space?? Thank you

Asked 4 years ago by Anonymous.

• A:Answer Hello, Thanks for asking! We appreciate the interest and we'd be happy to help. We found that JVM3160DF2BB is the same as your current model, and the replacement should fit appropriately in it's space. If you have any further questions let us know. Take care! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is the inside dimension of JVM3160DFCC model (1.6 cubic ft.)? Thanks!

Asked 5 years ago by Rick.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Inside dimensions are x 9"h x 20"w with turntable in place. Removing the turntable will give u another 3/4" in height. This is shorter than the microwave I replaced, but am not finding I even notice in my normal use.

  Answered 5 years ago by SailorJVerified Purchase

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Q: QuestionDoes this model replace JVM1350WW002?

Asked 5 years ago by Carla.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Carla, we're happy to help answer your question. Yes, model JVM3160RFSS will replace your current unit. You'll be pleased to know that all 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We hope this helps and we're wishing you the best! - Guy@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes the microwave come with all required mounting hardware to mount above the range or is mounting hardware purchased separately? Thanks!

Asked 5 years ago by Fred.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hi Fred - Thanks for reaching out to us! We truly appreciate your interest in this over-the-range microwave and are happy to answer this for you. This microwave will include with the mounting hardware (mounting bracket, screws, exhaust adapter) needed for the installation. Please feel free to reach back out to us if you have any additional questions about this installation or using the microwave in the future. We are always happy to help! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhere is the plug located? is it on the back or top, which side? I am replacing an old Whirlpool and considering this unit. I'm also concerned about the slight size difference. Will this fit - the old specs on my WP were 29 15/16, D 15 3/8 H 16 1/4?

Asked 5 years ago by barb.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Electronic Touch Controls - White

• A:Answer Hi barb! Thanks for your question and interest in our microwaves. This unit's power cord is located on the top towards the right side if you are facing the unit. The dimensions of this microwave are 16 7/16 H x 29 7/8 W x 15 7/8 D. We cannot verify that this unit will fit since they are different dimensions and we do not know the cutout dimensions of your cabinet. We're sorry for any inconvenience that this may cause. If you have any further questions, feel free to reach out to us on our contact page. Stay safe! Emily@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionLooking for replacement to my GE Profile spacemaker XL 1800 model JVM1870sf02 I found Model JVM3160RFSS SKU 1624532 available. I need to make sure that I am ordering the correct replacement. Thank You Gus

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello there! Thanks for your question and interest in our microwaves. Since model number JVM3160RFSS has the same dimensions as your current model and is over-the-range, it would be a good replacement. Take care! Emily

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs this model made in the USA?

Asked 5 years ago by zhenia.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Electronic Touch Controls - White

• A:Answer Hello Zhenia - We're so happy you have reached out about this wonderful microwave. Model JNM3163DJWW is made globally. A more exact location can be found on the rating plate of the appliance. Please let us know if you have any more questions. - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have GE Profile Microwave JE1860GB 002 Where can I find a replacement or newer model with same dimensions to be placed inside a cabinet

Asked 5 years ago by nick.

• A:Answer Hello Nick - Thanks for reaching out. Have we got the perfect microwave for you! The PEB7227DLBB has the same installation dimensions sot that modifications will not need to be made to your cabinetry. The required trim kits for built in installation are the 27" JX7227DLBB or the 30" JX7230DLBB. Stay in touch! - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: Questionis this microwave approved for above gas range?

Asked 5 years ago by guy.

• A:Answer Hello Guy - Thank you for the excellent question on this spectacular microwave. It is approved for use above any electric or gas domestic use range. Please let us know if you have any more questions. - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: Questionwhat is the wattage

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello there. We're happy you reached out! This is an excellent question and we'll be glad to help. The wattage on this microwave is 1000 watts. We hope this helps answer your question. - Guy@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have GE JVM1540SM5SS. It stopped turning and not heating up food. Looking to replace. What model would be a good replacement? Will this one fit? I see a slight difference in the measurement with this unit vs the current one.

Asked 5 years ago by wolfy234.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello Wolfy234 - Thank you for reaching out to us regarding your microwave; we are happy to help! We are sorry to hear that it stopped working and you have to replace it. Although we no longer make your model, we do have a variety of great new models available. We normally do not suggest an exact replacement because all of our 30" Spacemaker over-the-range microwaves are designed to be installed in the same standard upper cabinet space (30" min. width, 12" min.-13" max. depth, 66” min mounting height). The height and depth of the models may vary slightly, but any of our new models will work in your current space. The JVM3160RFSS is the most comparable currently available replacement model. We hope this helps. We appreciate your loyalty! Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe have the above the cooktop microwave JVM1600 Series and it is no longer available. The one we have to replace vents from the front back into the room. What model do you have that would fit since th3e JVM1600 model is no longer available?

Asked 5 years ago by Donna.

• A:Answer Hi there Donna, Thanks so much for reaching out. We'll be happy to help you find a replacement. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. Our over-the-range microwaves can also be converted to vent internally or externally. Model JVM3160DFBB is an excellent example of a replacement model. We hope this helps. Best wishes! Mike@GEA

  Answered 5 years ago by GE Answers

  
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