“We have model JVM 7195EK1ES. The panel has quit working there’s power to the outlet but it will not come on. the light nothing. It is dead. It worked fine just a few hours before. Does it have a fuse somewhere?”
Answer This Question
1-1 of 1 Answer
Hi Kim - Thanks for reaching out to us and for choosing GE. We are sorry to hear your microwave JVM7195EK1ES is no longer working and apologize for any inconvenience this has caused. We suggest resetting the electronics by unplugging (outlet generally in upper cabinet) or turning off power at the circuit breaker for 30 seconds or so. While microwaves have an internal fuse, it is not consumer replaceable. It could be one of many components. For safety reasons, we offer no do-it-yourself repair advice on microwave ovens due to high voltage (capacitor hold a high voltage charge even after it has been unplugged), complexity of electronic circuitry and special equipment needed to make diagnosis. A qualified GE service technician is required for an accurate diagnosis. To schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Keep in touch at GEAppliances.com. Sue
Sorry, there was a problem. Please try again later.