“We just bought the GE top load washer GTW485ASJWS which was delivered and installed by Lowe's. The machine shakes violently on the spin cycle. Did this machine come with a stabilizing rod that perhaps wasn't removed by the installer?”
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Hi alicew- Thanks for your purchase! We are happy to provide assistance. Yes, you must remove the shipping material just before sliding the washer into place. There will be a cardboard base and cardboard cone under the unit. See page 19 of the Installation Instructions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90576.pdf - Make sure the washer is level. The more the legs are extended, the shakier the washer will be during operation. Unbalanced loads can cause the washer to vibrate more. Stop the machine and redistribute the load if necessary. See the following troubleshooting link- TOP LOAD WASHER WALKING OR VIBRATING: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17445 - We hope this is helpful. Keep in touch at 1-800-626-2005 or visit our Contact Us page at GEAppliances.com: http://www.geappliances.com/ge/service-and-support/contact.htm -
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