A:AnswerHello, thank you for your question! This washer does not have WiFi Connect capabilities. If you would like to view a list of our smart washers, you can do so here: https://www.geappliances.com/ge/connected-appliances/washer-dryer-laundry.htm We hope this helps! -Chris
A:AnswerHi - Thanks for reaching out to us regarding your washer. Tangled, twisted or knotted clothes are usually a result of improper sorting of wash loads. To prevent clothing from knotting and twisting: Avoid mixing heavy items with light items. Avoid putting too many or too few items in the washer. Make sure you set the proper water level for the size load you are doing. See Washers Water Level And Load Size: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17041 - Never wrap the clothes around the agitator. See Washers Proper Washer Loading. See Washers Proper Washer Loading: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18633 - Be sure your wash water is not too hot for the fabric. We hope these tips are helpful. Keep in touch at GEAppliances.com - Sue
A:AnswerHi skitzo - The overall height is 44". Height to top of lid (closed) is 37 1/2". (Approximate Overall Product Dimensions (WxHxD) (in.) 27 in x 44 in x 27 in). A website correction request will be sent to BestBuy. We suggest to view the Quick Specs at the following link for all product dimensions and more: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GTW335ASN_C2_19.pdf - Matching Dryer: GE® 7.2 cu. ft. Capacity aluminized alloy drum Electric Dryer GTD33EASKWW (Gas GTD33GASKWW) / GE® 6.2 cu. ft. Capacity aluminized alloy drum Electric Dryer GTX33EASKWW (Gas GTX33GASKWW). Thanks for considering GE. Keep in touch at GEAppliances.com - Sue
A:AnswerHi - To soak a load, press Pause to pause the washer then shut the lid. Pressing Pause will unlock the lid (if locked at that time), pause the cycle and the Start/Pause indicator light will blink. When done soaking the load, push the Start / Pause button again for the washer to resume it’s wash action. Note: Machine will automatically drain any time the lid is left open for more than 15 minutes and water is present. Machine will automatically drain if left in a paused state with the lid closed for more than 24 hours and water is present. For reference, see pages 4 (AUTOMATIC DRAIN SEQUENCE) and 8 (A: Start/Pause) of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90576-3.pdf - Keep in touch at GEAppliances.com - Sue
A:AnswerHi DCwasher - Yes, we provide a Limited 1-Year Manufacturer's Warranty. See written warranty for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90576-3.pdf - At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service. You can conveniently schedule service online at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). Thanks for your interest in GE! Sue
A:AnswerAny washer on wash mode should never hesitate that being said on a single pulse mode washing cycle As well, do not over stock washer with clothes. Answer to your question it’s not normal.
A:AnswerI am sorry to say, I don't know. Only because I am still waiting on delivery of this washer and matching dryer. They were ordered first week in August with a Sept 4th delivery. Dryer arrived at warehouse, but washer did not, so delivery date has been set for the future. 2 auto calls have had wrong date and time and I have had to reach out to Best Buy to correct the misinformation. Good luck
