“Why does the storage drawer have a thicker drawer slide bracket on left vs. the flatter one on right. The result is that the drawer front is misaligned 1/8" to the right. We had our 1st unit replaced and 2nd has same problem. Highly noticeable.”

Asked by JohnV 5 years ago

1-1 of 1 Answer

Hi JohnV - Thanks for reaching out to us and for choosing Model PHS930SLSS! We are sorry to hear of this issue with the drawer and apologize for any inconvenience this has caused. We suggest to view an installation video at the following link - RANGE - HOW TO REMOVE AND INSTALL SOFT CLOSE STORAGE DRAWER: https://products.geappliances.com/appliance/gea-support-search-content?contentId=37703 - If it is still misaligned, a qualified service technician is required for an accurate diagnosis. . To schedule an appointment under warranty, visit us at GEAppliances.com or call GE Appliances at 800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. Keep in touch. We want to ensure the drawer issue is resolved. Sue
Answered by GE Answers 5 years ago
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