Questions & Answers

Q: QuestionWe have a built-in GE JE1540WW002 with trim kit. The digital display is fading. Is there a "fix"? If not, is there a way to replace the display/control panel? If not, what is a suitable replacement built-in microwave that will fit the same space?

Asked 3 years ago by TxEddyBill.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer Hey there, thanks for reaching out. So sorry to hear that the display on your microwave is fading and apologize for any inconvenience caused. If the microwave display is starting to only show partial characters (i.e. segments of the numbers/letters are missing), or has started to dim or fade over time, try disconnecting power to the unit for 30 seconds to reset the controls. If resetting the unit doesn't resolve the issue, we believe that model PEM31DFWW would be a great replacement. We're very glad that you checked. Let us know if any other questions come up. -Mikayla@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan this microwave be built in the upper cabinets? The GE website has is described as a counter top microwave. Can this affect the warranty? Thank you

Asked 3 years ago by Chiops.

• A:Answer Hello. That's a great question! This model is designed to be on a counter top, but it can be customized to fit under a cabinet with hanging kit JXA019K. In terms of the warranty, the following are situations that could cause your manufacturer's or limited warranty to be voided: natural disasters – flooding, lightning strikes, etc, commercial usage of a non-commercial appliance, customizing / modifying an appliance, installation done incorrectly, and the appliance being taken out of the United States. We hope this helps, and if you have any additional questions, please reach out. We are happy to help!- Kianna@ GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionTrim kit available for GE - Profile Series 1.1 Cu. Ft. Mid-Size Microwave - Stainless steel

Asked 3 years ago by Pr.

• A:Answer Hello. Thanks for reaching out to us! This microwave is compatible with models JX827SFSS and JX830SFSS. We hope this helps, and if you have any additional questions, please reach out. We are happy to help!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionMy 2014 PEM31DF1WW is 10-15/16" high, compared to the current same model's 12-1/8" high. Mine is 23-7/8" wide, current one states 24". Are your current model's dimensions rounded up, or are they exact, please? Do you install?.replace mine with yours.

Asked 3 years ago by Linda.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer Hello. Thanks for reaching out about this microwave. We apologize for any confusion about the dimensions. The exact dimensions are:12 1/8 H x 24 W x 12 7/8 D. Please contact us at 1-888-237-8289 for further details. We hope this helps, and if you have any additional questions, please reach out. We are happy to help!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI need to replace a GE Profile PEM31SM1SS that is hung under a cabinet using Mounting Kit 4-A019. What is the best replacement/easiest installation within my existing set-up? Thanks!

Asked 3 years ago by Microwave.

• A:Answer Hello. We appreciate your interest in replacing your microwave, and your loyalty as a GE consumer! The model you asked this question on, PEM31SFSS, does have an optional hanging kit if you’d like to install it under the cabinet. It has dimensions of 12 1/8” H x 24” W x 12 7/8” D (not exactly the same as your current model, but similar) and a 1.1 capacity. If this model seems like a good option for you, the mounting kit is under Part # WX4-A019. We have installation instructions available on our GE website when you look up the model number and go to the product page, if you’d like to review those to be sure this model will work for you. We do have other microwaves that may fit your needs as well, and they can be viewed on our GE website if you wish. We hope this information is helpful. If you have any other questions or concerns, we are always happy to assist. Best wishes! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan this microwave be mounted over a range? Does it have a vent for over the range?

Asked 3 years ago by Debra.

• A:Answer Hi there - Thanks for reaching out to us, and for your interest in purchasing a new GE Appliance! This is a great question. This model is designed for countertop use or to be built-in with a trim kit. It is not intended for use over a range. We do offer many over-the-range microwaves that we encourage you to check out! If you have questions moving forward, please connect with directly. All the best, Kelsey@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionNeed to hang this GE Profile Spacemaker microwave under a cabinet as shown in advertising, not with a trim kit. I cannot find a hanging mechanism to order. Please advise

Asked 3 years ago by Peripetaticone.

This question was asked about the related product: GE Profile - 1.1 Cu. Ft. Microwave - Black Slate

• A:Answer you do not need a hanging mechanism, you drill holes with a temp plate provided with the packaging to hang the unit. The unit itself on the top is threaded to screw it flush with the base of the cabinet. As you can see by the picture, I hung the unit and then framed it out on the bottom with piece of cabinet trim

  Answered 3 years ago by Kublai

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Q: QuestionI just bought the microwave and am having custom cabinets made, do I have to buy the trim kit?

Asked 3 years ago by Car2755.

• A:Answer Hi there - Thanks for considering this beautiful microwave to be part of your kitchen. The trim kit would be required in order to have this unit as a built-in. We hope this helps! -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionThis is my 3rd purchase in 4 years. Flames and cracking shoot out the sides within the unit. It looks like a lightening storm. Any reason you may know that this is happening?

Asked 3 years ago by breaksin2years.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer Hey there, Oh goodness! That's certainly something we don't expect from our microwaves and understand your concern. We're terribly sorry to hear this is happening to you. We'd love to help you resolve this problem and invite you to reach out to us on social media. We look forward to helping you! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questioncan the GE PEM31SFSS microwave be mounted under a cabinet or does it need to be inside a cabinet?

Asked 3 years ago by babbocav.

• A:Answer Hi there, Thanks for your great question, we're happy to help! The PEM31SFSS microwave can be built in using the optional trim kit JX827SFSS (27") or JX830SFSS (30"). This terrific model can also be mounted under a cabinet using the optional under cabinet hanging kit JXA019K. Thanks for considering GE Appliances for your home! If any other questions come up, we're here for you! - Sharon@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow do I know which trim kit to buy?

Asked 3 years ago by Goto.

• A:Answer This is a great question! We're happy to help! This microwave is compatible with the following trim kits: the 27" JX827SFSS and the 30" JX830SFSS. We apologize that this information was not more readily available. If you have any further questions or concerns, please feel free to contact us any time as we are always here to help. -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questionthe PEM31DFBB is 24 inches wide. How wide is it with door fully open?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE Profile - 1.1 Cu. Ft. Microwave - Black Slate

• A:Answer It is transiently 2-3 mm wider on the left towards the very front of the unit in the process of opening the door. I solved this by mounting the entire unit a small amount forward (3/4", but 1/4" would be plenty) from flush with the surrounding cabinet frame; it works well. You could also consider shaving any adjacent structure to the left of the front of the unit, but moving the microwave forward was easier and is very cosmetically acceptable in our installation

  Answered 3 years ago by MusicLoverSunnyvale

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Q: QuestionI need to replace my GE Microwave Oven Model # JEM31SF01. What is the replacement model? Can I use my existing trim kit? If not, what is the replacement kit? Thanks.

Asked 3 years ago by Boja.

• A:Answer Hey there, Thank you so much for reaching out. We're happy to help you find a replacement model! Model PEM31SFSS is an excellent choice and it requires similar cutout dimensions. Unfortunately trim kits are not interchangeable so you will need to purchase the proper kit. The kit that goes with this model is JX827SFSS (27") or JX830SFSS (30"). Thanks for choosing GE! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI need to replace a GE Monogram ZEM200SF06 model. Would this be an appropriate model to fit underneath the counter? Can I use the GE Monogram trim kit or do I need a new trim kit? Thanks in advance.

Asked 3 years ago by ReplaceGEMonogram.

• A:Answer Hi there, and thanks for contacting us. We appreciate your loyalty as a GE consumer, and can advise this model is indeed built-in capable and has an optional hanging kit if you wish to mount it under a cabinet. The hanging kit is listed as JXA019K, and the built-in kit options are JX827SFSS or JX830SFSS. You would need to use the kits that are specific to the new microwave, as our kits are model specific; we regret any inconvenience that may cause. The dimensions of the unit differs a bit from your old model (PEM31SFSS has dimensions of 12 1/8” H x 24” W x 12 7/8” D, while ZEM200SF06 has dimensions of 11 3/16” H x 23 25/32” W x 12 9/32” D) so you may want to review your space to ensure those dimensions will work for you. We hope this helps! If you have any other questions or concerns, we are glad to help any time. All the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDo you have a replacement for the PEM31DFIWW?

Asked 3 years ago by Robert.

This question was asked about the related product: GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - White

• A:Answer Hello, thanks for reaching out! If you are looking for a model similar to PEM31DFIWW, you can try model PEM31DFBB or PEM31DFWW. We hope one of these meets your needs. We are always here to help if you should have any additional questions.- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI need to replace a GE PROFILE PERFOMANCE Microwave, model JE1 390 GA. What are the cutout requirements for the GE model I have?

Asked 3 years ago by CMAC.

• A:Answer Hello, thanks for reaching out to us. We are sorry to hear you need to replace your microwave, and we understand that it is important to replace it with the right fit. The dimensions for model JE1 390 GA are 14 7/8 H x 22 1/4 W x 19 3/4 D. I hope that you find the right replacement within our brand of microwaves, and if you have any questions in the future, please let us know. We are here to help!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes it come with a mounting kit

Asked 3 years ago by Anonymous.

• A:Answer Hello there, this is an excellent question and we couldn't be happier to help. Any mounting kits will not come included with this microwave, but if you're interested in one we're happy to help. This unit is compatible with undercabinet hanging kit model JXA019K, 27" trim kit model JX827SFSS, and 30" trim kit model JX830SFSS. If you need help with anything else, please message us on social media at any time. We'd love nothing more than to add you to our GEA family. - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have an under counter GE PEM31SM3SS Microwave. What is the replacement model and can I use the same mount as the PEM31SM3SS?

Asked 3 years ago by TBM.

• A:Answer Hey there, we're pleased to let you know these two units have the same cutout dimensions and both use the same under-the-cabinet mounting kit model JXA019K, so this should make a wonderful replacement. If you decide to make this a built-in unit, you would just need either trim kit JX827SFSS or JX830SFSS for your new microwave. We hope this helps and we're wishing you the best. We'd love to keep you in our GEA family! - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have an old GE Spacemaker model # JNM 1851 over the range microwave oven that doesn't heat anymore. What can I replace it with that will fit over my range without buying a kit?

Asked 3 years ago by Don.

• A:Answer Hello- Thank you for checking with us. We are sorry to hear your current microwave is no longer heating. We recommend the following model as a replacement. https://www.bestbuy.com/site/ge-1-9-cu-ft-over-the-range-microwave-with-sensor-cooking-stainless-steel/5291514.p?skuId=5291514 If you need this to be recirculated, you can turn the blower around before installing. If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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