A:AnswerHow did you hook up to your water supply? R.O. water, self-piercing water tap under sink? If R.O. you may be using the water filter in the fridge and lowering the water pressure so much it is barely flowing. Install a water plug instead of the filter, available where you bought the fridge or from GE directly and your pressure will increase to full R.O. line pressure fixing flow problems to the dispenser and ice maker. If you used a self-piercing water pipe tap you must remember to back off the screw that pierced the pipe hole to allow water to flow into the water line to the fridge.
A:AnswerUse the included or online manual. It walks you through the Wi-Fi set-up procedure. The WiFi is, however, extremely limited on this GE. It is not like a Samsung or LG that can connect with the company to diagnose problems. However, GE is so much better in repair records that calling by old fashioned phone call to GE to set up a service call is about 50 times less likely than those other brands.
A:AnswerHi there,
Thank you for reaching out. The shelves can be moved however, the glass in the shelves can not be removed. We do apologize for this inconvenience. All the best! Mike@GEA
A:AnswerHi Csmooth14! We appreciate your question. This refrigerator is not available in black. We're sorry for any inconvenience that this may cause. Stay safe! Emily@GEA
A:AnswerHi there! Wonderful question. Yes, the doors and handles can be removed if need be. Steps on how to do so start on page 24 of your installation instructions. There are three similar models that are counter depth if you'd like to take a look! Those models are: PYE22KYNFS, PYE22PYNFS, PYD22KYNFS. We hope this helps and that you're staying safe. All the best. -Michael@GEA
A:AnswerHello Lovinthelight - Thank you for being part of the GE Appliances family. We're sorry to hear you have lost some food. To change the temperature in the fresh food compartment, follow the instructions on page 9 of the manual found here: https://files.bbystatic.com/usQqfOQHeuJoYHb3aqvZJA%3D%3D/d42de2c1-d240-46d5-93d4-b65b31f21851.pdf Please let us know if you have any more questions. - John@GEA
A:AnswerNo. Twisting the filter out shuts off the water flow to the holes. You won't get more than a drop or two drip. That's why not using a filter (like for reverse osmosis systems which is already far more filtered) requires a plug to be installed to allow water flow at all. Having said that you should always have a quarter turn quick connect ball valve in your plastic water line from the wall to the fridge - and the line should be long enough to pull the fridge out to access it. I tape the excess (I have about 5ft of line) in a big loop to the back of the fridge with 3" packing tape to keep it away from the wheels. That way you can reach the valve if needed by just rolling the fridge out a foot or two which can be done with 2 people easily on a hard floor. It's on wheels unless someone screwed the feet down.
A:AnswerWhen mine was delivered they removed all doors and drawers to bring it in through my 36 inch front door.
That being said the did not have to remove the front door and storm door to move it in. That may be an option for you.
Meanwhile, most residential exterior doors are 36" or 32". Measure the door slab width.
A 36" doorway may only have a 34" - 35" clearance.
It appears the refrigerator with doors and drawers removed requires a 32 inch clearance, but your should take careful doorway clearance measurements and call the customer service people.
Also, we had a counter depth refrigerator and hated the reduced size of the unit. I would avoid counter depth refrierators if you plan to actually keep a decent amount of food and drinks in it.
A:AnswerHello Yoxfox - Thank you for reaching out about this tremendous refrigerator. We are always happy to help.
The temperature in the Convertible Drawer is selected by pressing the food item to be kept in the drawer. The corresponding temperatures are: Meat is 29 degrees F, Beverages - 33 degrees, Snacks - 37 degrees, and Wine - 42 degrees. More information about this versatile drawer is available on page 10 of the manual here: https://files.bbystatic.com/usQqfOQHeuJoYHb3aqvZJA%3D%3D/d42de2c1-d240-46d5-93d4-b65b31f21851.pdf
Stay safe and keep in touch! - JB
A:AnswerHello and thank you for reaching out about this stunning refrigerator. It is always a pleasure to share more about our appliances.
We do not offer the 4 door style in black stainless steel and apologize for the inconvenience. However, we would recommend you checking out model PFD28KBLTS here: https://www.bestbuy.com/site/ge-profile-series-27-8-cu-ft-french-door-in-door-refrigerator-black-stainless-steel/6103969.p?skuId=6103969
We hope this helps. Keep in touch! - JB
A:AnswerHello Davy - Thank you for the interest in this popular and awesome refrigerator. We are happy to share more about it.
The sides of this model are a dark gray. This can be seen in the second picture displayed in the product images of Best Buy's website. Keep in touch! - JB
A:AnswerHello Hank. We appreciate you reaching out. This is a great question and we'll be happy to assist you. Your manual can be found at the bottom of the product page on our website. If you are wanting a copy of a physical manual, you can reach out to us on social media or send us an e-mail. We hope this helps and we wish you the best! - Guy@GEA
A:AnswerHi there - thanks for reaching out about this great GE Profile Smart Refrigerator! GE Appliances products are designed by GE Appliances engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. We can confirm that this model is manufactured globally, and your best source for exact manufacturing location is the packaging/product itself. We hope this helps in your decision making and feel free to reach out anytime with any further questions. Warm regards. Lauren@GEA
