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I just recently had this issue with "mush" ice. it turns out all it needed was a REALLY GOOD descaling from using hard water. It had started making this weird squealing noise and making the half melted ice. Once i read thru the manual and found out to properly descale it, i did. Except instead of letting it sit for 18 hours after running a cleaning cycle, i let it sit for 2 days, and the amount of scale that came out was gross. So, in my opinion, try that and see if it helps.
Sorry, there was a problem. Please try again later.If you have not done so already, we recommend following the instructions in the manual to descale and sanitize your Opal. The manual for your reference is available if you click on the Features tab and scroll to the bottom of the Features list. If this doesn't remedy the issue you were having, please call Opal Support at 1-866-907-6718 for further assistance. - Vikki@GEAppliances
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