Questions & Answers

Q: QuestionI just bought this fancy GE ice maker. I’ve had it for over a month and now and suddenly it’s not working. I’ve cleaned it several times, but now it just says “add water”, even though it’s full of water. Has anyone else had this issue?

Asked 1 year ago by ItzMeeeee.

• A:Answer FIRST MAKE SURE THE HOSES ARE NOT CRIMPED. THEN PICK UP WATER TANK FROM SIDE FLIP IT OVER AND PUT BACK IN PLACE. hOPE THIS WORKS

  Answered 1 year ago by Debbie

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Q: QuestionWe just plugged this in 2 days ago and water runs into the ice bin for sometime before it starts to make ice. this normal with the 2.0 ultra? We had a different opal before and the water ran down the back behind the bin. Is this one defective?

Asked 1 year ago by EstradaFamily.

• A:Answer At the start of ice making, the Opal will flush the system with water for approximately 5 minutes. You may see or hear water running during this process - this is normal. If the Opal seems loud during this process, it may need more water. If you continue to have concerns, please contact Opal Support by calling 1-866-907-6718 for further assistance.

  Answered 1 year ago by GE Answers

  
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Q: QuestionDoes the machine keep the ice cold or do you have to empty it

Asked 1 month ago by YvonneB.

• A:Answer Yes!

  Answered 1 month ago by StephenS

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Q: QuestionCame with side rank but not utilizing due to frequency 2.0 machine needs to be cleaned. Pretty regularly has water on counter after just 4 months of ownership. Is this normal or could I have a faulty machine?

Asked 1 month ago by WaterLeaks.

This question was asked about the related product: GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Side Tank and Scale Inhibiting Filter - Carbon Black

• A:Answer During normal operation, condensation forms on the bottom surface of the ice bin. This water will collect and drip down the lower front surfaces of your Opal. The included drip tray can be installed in front of the Opal to collect this water.

  Answered 1 month ago by GE Answers

  
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Q: QuestionCan someone please contact me? I’m getting conflicting answers on the 55 minute descale. My manual doesn’t mention it yet I’m told it has it?

Asked 1 month ago by Iceice.

• A:Answer This specific Opal model does not have the 55 minute descale cycle.

  Answered 1 month ago by GE Answers

  
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Q: QuestionI just purchased this and it only has 3 buttons. Instructions don’t mention 55 minute descale. I purchased model XPIO13SWOW but received XPIO13SW1OW. What am I missing?

Asked 1 month ago by Iceice.

• A:Answer The XPIO13SWOW and XPIO13SW1OW are the same exact model so you're not missing any features. -Don@GEAppliances

  Answered 1 month ago by GE Answers

  
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Q: QuestionDoes this machine item #XPIO13SWOW have the 55 minute descale cycle? The manual that is listed was revised in 2024 and I've seen online that newer models from 02/2025 and on have it.

Asked 2 months ago by Iceman2.

• A:Answer Yes, this model has a descale cycle that lasts approximately 55 minutes. To learn more, check out the “Starting your Descale” section on page 8 of the most up to date Owner’s Manual, which can be viewed on the XPIO13SWOW product page of our GE Appliances website. Lauren@GEAppliances

  Answered 2 months ago by GE Answers

  
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Q: Questiondo I have to descale if i’m only using distilled water and using the scale inhibiting filter?

Asked 2 months ago by Agnes.

• A:Answer We do recommend descaling and sanitizing the unit monthly to keep your Opal in top working condition. -Vikki@GEAppliances

  Answered 2 months ago by GE Answers

  
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Q: QuestionI’m seeing some of these at an auction house that are listed as new condition.. 2.0 new models, unused, so I’m not sure why. If I purchase this there and it is new, can I still use/purchase GE warranty even though I do not have a receipt from a store?

Asked 2 months ago by Tesa.

This question was asked about the related product: GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Side Tank and Scale Inhibiting Filter - Carbon Black

• A:Answer We don't offer extended warranties on Opal Ice Makers. We recommend if possible, to check and see if you can view the model and serial numbers on the back of the units. The serial number will tell you the manufactured age. (AA) would indicate it was manufactured in January 2025. Joyce@GEAppliances

  Answered 2 months ago by GE Answers

  
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Q: QuestionDoes this machine item #XPIO13SWSS have the 55 minute descale cycle? The manual that is listed was revised in 2024 and I've seen online that newer models from 02/2025 and on have it.

Asked 2 months ago by Iceman.

• A:Answer Yes, the descale cycle is approximately 55 minutes on this model. To learn more, check out the “Starting your Descale” section on page 8 of the most up to date Owner’s Manual, which can be viewed on our GE Appliances website. Lauren@GEAppliances

  Answered 2 months ago by GE Answers

  
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Q: QuestionCan I use distilled water for ice production

Asked 3 months ago by Anonymous.

• A:Answer Yes, it works great and cuts down on scale build up.

  Answered 2 months ago by thedneillVerified Purchase

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Q: QuestionMy icemaker is not making the ice fully and the ice is kind of melted. Can anyone help me with this issue?

Asked 5 months ago by Anonymous.

• A:Answer I just recently had this issue with "mush" ice. it turns out all it needed was a REALLY GOOD descaling from using hard water. It had started making this weird squealing noise and making the half melted ice. Once i read thru the manual and found out to properly descale it, i did. Except instead of letting it sit for 18 hours after running a cleaning cycle, i let it sit for 2 days, and the amount of scale that came out was gross. So, in my opinion, try that and see if it helps.

  Answered 5 months ago by KollinVerified Purchase

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Q: QuestionCan you hook up a water line to it so you don’t have to refill the reservoir? I got mine for Christmas and my husband said it was an “open box” from Best Buy. It was missing the side tank! I was going to go and buy one for $70, but then had this idea!

Asked 5 months ago by Mainer.

• A:Answer Actually, yes amazon sells a converter for this. https://a.co/d/eZ6yzRH Can't say if it really works but you can definitely get one

  Answered 2 months ago by Anonymous

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Q: QuestionLooking for a 220v ice maker for our 220v or 24v boat

Asked 8 months ago by 220v.

• A:Answer We don't offer a 220 volt icemaker. Our models operate on 120 volts. -Vikki@GEAppliances

  Answered 8 months ago by GE Answers

  
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Q: Questiondoes this have refrigeration to store ice once produced?

Asked 9 months ago by Timmyb.

• A:Answer No, the ice in the bin melts and is recycled.

  Answered 2 months ago by thedneillVerified Purchase

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Q: QuestionHad ours a year and now the ice tastes terrible. In the past, that was an indication it needed cleaned and would resume to normal. However, now regardless of cleaning with vinegar and using filtered water, the ice still tastes terrible. What do we do?

Asked 1 year ago by Ally.

• A:Answer the manual states to clean machine every 1-2 weeks with dilute bleach solution. if lots of people in the house are sticking their hands in the bin and grabbing ice, then I can easily see how bacteria will start to grow in this device rapidly and produce an off-taste. but if you clean w/ bleach every week, I don't see how enough bacteria could thrive to produce bad ice.

  Answered 4 months ago by Arty

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Q: QuestionI purchased the GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Side Tank and scale inhibitor mid September. My question is does the "crying" sound it makes on occasion normal? Is it trying to tell me something? No lights on panel.

Asked 1 year ago by Gma2018.

• A:Answer The one I purchased does the same thing wakes me up overnight have to turn it off so it stopped crying

  Answered 1 year ago by SulemaGVerified Purchase

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Q: QuestionWhere/when can we purchase an XL side tank for the opal 2.0 Ultra model that holds 1 gallon (128 oz) of water that is on GE appliance website but only as a combo with the ice maker for $729?

Asked 1 year ago by Mike.

• A:Answer The side tank we offer as an accessory is the 3/4 gallon - P4AAKASSPSS. The 1 gallon side tank is included with select model Opals and is not listed as a separate accessory. We encourage you to reach out to Opal Support at 1-866-907-6718 for additional assistance.

  Answered 1 year ago by GE Answers

  
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Q: QuestionI have a GE Profile 2.0 ice maker with side tank. Can I use the same side tank with this 2.0 ultra model or are they different?

Asked 1 year ago by Mike.

• A:Answer No, you will need to use the side tank that comes with the XPIO13SWSS.

  Answered 1 year ago by GE Answers

  
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