Questions & Answers

Q: QuestionDoes the plan cover lost or stolen items ?

Asked 5 months ago by Maya.

This question was asked about the related product: Geek Squad® - 3-Year Accidental Geek Squad Protection

• A:Answer It doesn’t

  Answered 1 month ago by JOSEPHINE

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Q: QuestionYesterday I got my Samsung Galaxy tablet I wish to purchase the extended warranty. I click on purchase just underneath the tablet description it says it needs attached to an item. I thought I purchased it initially

Asked 5 months ago by Pjkost.

This question was asked about the related product: Geek Squad® - 1-Year Accidental Geek Squad Protection

Q: QuestionDoes this cover cracked screens

Asked 6 months ago by Daaron13.

This question was asked about the related product: Geek Squad® - 1-Year Accidental Geek Squad Protection

• A:Answer I was told it covers everything except lost or stolen

  Answered 1 month ago by JOSEPHINE

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Q: QuestionIs there an option for set up support for a new tablet?

Asked 7 months ago by Setup.

This question was asked about the related product: Geek Squad® - 3-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 7 months ago by JoanB

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Q: QuestionIs there a deductible?

Asked 11 months ago by Anonymous.

This question was asked about the related product: Geek Squad® - 2-Year Accidental Geek Squad Protection

• A:Answer No

  Answered 8 months ago by Renae

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Q: QuestionOn your website it states the policy is a one time free battery replacement with purchase and this is not the case I was wondering if I can be refunded if all i was given as options was to buy a new one even though all I need was the mentioned battery.

Asked 1 year ago by LucasB.

This question was asked about the related product: Geek Squad® - 2-Year Accidental Geek Squad Protection

Q: QuestionCan I cancel the extended warranty on the tablet I just bought?

Asked 1 year ago by Patrick.

This question was asked about the related product: Geek Squad® - 1-Year Accidental Geek Squad Protection

Q: QuestionCan I extend a two year plan that is expired

Asked 1 year ago by Andyw.

Q: QuestionDoes it cover losing the item?

Asked 1 year ago by Tida.

This question was asked about the related product: Geek Squad® - 2-Year Accidental Geek Squad Protection

• A:Answer no

  Answered 1 year ago by IeshaF

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Q: Questioni purchased a tablet last year BBY01-806915413098. i bought a 3 year protection plan. now i sse a charge on 1/28/25 for microsoft 365. when i tried to cancel it, it appeared to want to cancel my 3 year protection plan that i already paid for. i do not wa

Asked 1 year ago by galaxy.

This question was asked about the related product: Geek Squad® - 3-Year Accidental Geek Squad Protection

Q: QuestionMy son have crack line on the screen can it be repaired under protection plan

Asked 1 year ago by Jazz.

This question was asked about the related product: Geek Squad® - 2-Year Accidental Geek Squad Protection

• A:Answer No they will simply give you a store credit and claim it is a replacement for the tablet but they will only give you the store credit towards a new tablet in the amount of the cost of the tablet when you purchased it

  Answered 1 year ago by MoonLilly

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Q: QuestionIf I make a purchase thru Ebay on Best Buy, can I still get Geek Squad protection?

Asked 1 year ago by STEVE.

This question was asked about the related product: Geek Squad® - 1-Year Accidental Geek Squad Protection

Q: QuestionDoes protection plan cover shipping for claims?

Asked 2 years ago by Meemaw.

This question was asked about the related product: Geek Squad® - 2-Year Accidental Geek Squad Protection

• A:Answer Si

  Answered 2 years ago by KellyjocelynA

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Q: QuestionHello, I’m not sure if it was asked already but how many accidents does a protection cover? And if you get more years (protection time) is it more times? Is there a limit? Thank you!

Asked 2 years ago by QuestionMii.

This question was asked about the related product: Geek Squad® - 2-Year Accidental Geek Squad Protection

• A:Answer My son drop his tablet and it was water damaged. It wasn't able to be fix so I qualified to get a replacement.

  Answered 2 years ago by RitaVerified Purchase

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Q: QuestionHi My son spilled ether soda or juice on his Nintendo switch now it’s not working properly and some bottoms are no responding I still have a fuel squad coverage would that be covered to be fixed or replaced

Asked 3 years ago by Angel.

This question was asked about the related product: Geek Squad® - 2-Year Accidental Geek Squad Protection

• A:Answer You are absolutely covered.

  Answered 1 year ago by ManningV

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Q: QuestionI bought my laptop about a month ago and it is sooooo slow and the apps barely open when I want them too, can you please help with this and find out why the brand new laptop barely is working?!

Asked 3 years ago by Katie.

This question was asked about the related product: Geek Squad® - 2-Year Accidental Geek Squad Protection

• A:Answer Either you have too many apps downloaded or you have poor internet service, good luck hope this helps answer your question.

  Answered 3 years ago by LyniseR

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Q: QuestionI’m having my new 55” OLED delivered today. I purchased 2 year warranty for it. Will the delivery person help take out of box a just set on TV stand? I don’t need hookup assistance as I just need to unplug one plug out of other LED tv and plug new one in.

Asked 3 years ago by Rand10dck.

This question was asked about the related product: Geek Squad® - 2-Year Accidental Geek Squad Protection

• A:Answer If you only getting delivery, no. They eill just droo it off. If you want them to unbox and put it on a stand, you need to pay for a TV set-up. If you have total tech then service are normally included for free.

  Answered 3 years ago by DineloVerified Purchase

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Q: QuestionComputer may have been stolen, is there anything we can do with this protection or report it by computer serial number?

Asked 3 years ago by GB.

This question was asked about the related product: Geek Squad® - 3-Year Accidental Geek Squad Protection

Q: QuestionIf my camera was damaged by a flood caused by fire sprinklers from a fire from a neighboring apartment, is it covered under the geek squad 2 year protection plan? I also have renters insurance that would cover the loss as my primary insurance.

Asked 3 years ago by CamerMan.

This question was asked about the related product: Geek Squad® - 2-Year Accidental Geek Squad Protection

• A:Answer Yes that is considered water damage you should be fine .

  Answered 3 years ago by LyniseR

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