Questions & Answers

Q: QuestionWhat happens if the fitness equipment fails due to a power surge?

• A:Answer If the large fitness equipment isn't working because of a power surge, the protection plan will make it right.

Q: QuestionCan I transfer the protection if I sell the fitness equipment?

• A:Answer Yes, you can transfer the protection plan when you sell or give away the covered product.

Q: QuestionWill the fitness equipment be reinstalled after it is repaired?

• A:Answer Yes, the product will be reinstalled after it is repaired, if it was originally installed by them.

Q: QuestionWhat kind of failures are covered under this protection plan?

• A:Answer The plan covers hardware failures, including manufacturing defects and normal wear and tear.

Q: QuestionDoes this protection plan cover issues after the manufacturer warranty expires?

• A:Answer Yes, this plan enhances the manufacturer’s warranty and covers you when it ends.

Q: QuestionWill Geek Squad reinstall my fitness equipment after repair?

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer Yes, Geek Squad will reinstall your large fitness equipment if they originally installed it.

Q: QuestionCan I transfer this Geek Squad Protection to someone else?

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection to someone else without additional charges.

Q: QuestionWhat is the phone number to ask questions about this plan?

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer You can call 1-800-433-5778 to ask questions about this plan.

Q: QuestionDoes this plan cover damage from power surges?

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer Yes, this plan covers damage to your large fitness equipment caused by a power surge or fluctuation.

Q: QuestionAre there any out-of-pocket costs for repairs with this plan?

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer No, there are no out-of-pocket costs for parts or labor for covered repairs and failures.

Q: QuestionHow long does this standard protection plan last?

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer This standard protection plan lasts for 36 months.

Q: QuestionDoes this protection plan cover hardware failure?

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer Yes, this protection plan covers hardware failure, including issues with internal parts or manufacturing.

Q: QuestionIf there is a problem in the future with the treadmill, are repairs done in home for no extra money, aside from the warranty Ive already paid for? Obviously I would not be able to bring a treadmill to the store.

Asked 6 years ago by amps.

• A:Answer Hi there. Thanks for reaching out about this. We would try and do all repairs at the home. The worst case scenario is that we would send a team to come pick it up so you wouldn't need to worry about that. I hope this helps. If you have any further questions, please reach out to us by calling (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionGeek Squad just installed my new Proform T7 treadmill today. I have used the treadmill twice today and have tripped the circuit breaker both times. Help!

Asked 5 years ago by Neebie.

• A:Answer Have your electrician check out the Receptacle get in writing that the problem is not on your end then call customer service and have it replaced

  Answered 5 years ago by PeeepersVerified Purchase

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Q: QuestionIs the 3-year protection plan on my Hydrow rowing machine transferrable?

Asked 5 years ago by Essence1913.

• A:Answer Hi there. Thank you for your awesome question! If you're wondering about transferring the Geek Squad Protection to someone else, it absolutely is. You'd just give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI currently have a 5-year standard Geek Squad Protection plan on my treadmill. If I sell the treadmill does the protection plan transfer to the new owner?

Asked 1 year ago by Patrick.

Q: QuestionDoes this cover preventive maintenance?

Asked 1 year ago by Anonymous.

Q: QuestionI have a Nordtrack Elliptical. With the service plan, do you do yearly maintenance?

Asked 3 years ago by Shorty.

Q: QuestionCan a warranty be extended?

Asked 3 years ago by Stinger10.