“After using the TV for a few hours and switching between apps or OTA the video and audio skips and the response of the remote are delayed by 2 or 3 seconds. If I "restart" the TV it goes back to normal. is this a google software problem or hardware?”
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Hi Newfan, Thank you for choosing the Hisense 100U76N, and for sharing your feedback with us. We're sincerely sorry to hear that you are experiencing video and audio skipping issues on your TV. Please complete a factory reset on your unit by following these steps Settings > System > About > Reset > Factory reset. If the issue persist, please go on the Hisense USA website, download the software update and manually re-flash the software with a USB drive. Rest assured that your unit is covered by a two-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
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