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Hello Rick, thank you for purchasing the Hisense 70H6570G. We are sorry to hear that you are experiencing this issue. Please press and hold the menu button (three horizontal lines) for about 5 seconds to perform the Bluetooth pairing process. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
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