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Hello Rebs, Thank you for your interest in the 70H6570G. We're sorry to hear that you are you are having this issue with your television. We sincerely apologize for the inconvenience cause however not to worry we will be more than happy to assist. At your earliest convenience, please reach out directly to our support team at [email protected], 1-888-935-8880, so we can find the appropriate solution. We look forward to hearing from you! Harley with the Hisense Support Team
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