“I replaced the filters. The light for the pre-filter is on and it doesn't matter how long I press the button, the light will not go off. What else can I do?”
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Remove and reinstall the filters, make sure the lid is closed properly and press button again. You can contact Honeywell product support, they are very helpful and easy to reach by phone, 1-800-477-0457.
Sorry, there was a problem. Please try again later.We will be happy to assist you. In order to turn the light off, you will need to turn the unit to the highest setting, then hold down on the reset button. Only then will the light reset. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
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