A:AnswerI would suggest putting the battery on the charger overnight and see if that changes anything. if problem persists, return it to Best Buy and ask for a replacement. The main reason I buy stuff from Best Buy is their customer service is great if I have a problem with an item.
I have bought three of these vacuums (i love them), but the first one I bought had a problem, and I brought it back to Best Buy an got a replacement. I have been very happy with it for over 6 month. Now I have one at work and bought one for my daughter. Great machine!!
One of the best things about this Vacuum is how easy it is to pull out the roller and clean off the long hair, and also clean out the hose. It is simple, light and easy to maintain!
A:AnswerHello Greta, the filter for the Hoover Evolve Pet Cordless Vacuum can be purchased on Hoover .com against part#: AH43000. You can also give us a call at 800.944.9200 and we can help source this part for you. Thank you!
The Hoover Team
A:AnswerHello,
This unit will come included with one battery, additional batteries can be purchased here: https://www.bestbuy.com/site/hoover-onepwr-3-0-ah-lithium-ion-battery/6352889.p?skuId=6352889. Thank you!
Matt - Hoover Team