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• Apologies for what you're experiencing. Please reach out to Support.HP.com or call 800-474-6836 for assistance.

  Answered by HP Team 3 years ago

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  Reference #18.24182117.1779374902.7c8cee86

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• When you turn it on simply shut the lid down with out turning it off. The laptop will go to sleep and still have your password info which you will still have to put in after opening the lid again.the battery keeps fine.

  Answered by Bethany85 2 years ago

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