“I've already exchanged this once. Every time I set it up, anything I select (microsoft edge, file folder, anything) causes it to freeze and then it doesn't work. Should I just return it or is there a way to fix this?”

1-2 of 2 Answers

• Apologies for your experience. We suggest that you reach out to Support.HP.com or call 800-474-6836 for assistance.

  Answered by HP Team 2 years ago

  • 

  Helpful (2)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Return it! Horrible laptop!

  Answered by AryonnaM 2 years ago

  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.