Questions & Answers

Q: Questioncan this item have a secondary storage option? i see it comes with the 512 ssd, however i will need more memory..

Asked 6 years ago by bobbarker.

• A:Answer Yes, you could add a 2.5" SATA drive or use external storage, SD card, etc.

  Answered 6 years ago by HP Team

  
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Q: QuestionIs The HP - Stylus Pen compatible with the HP - Envy Touch Screen Laptop Product # 5UB13UA#ABA

Asked 5 years ago by DCLQuestion.

Q: QuestionIs there any way to decrease the sensitivity of the keyboard keys on my HP Envy? I love the computer, but have trouble using the touch system with its sensitive keyboard! Probably just me, but I never had the problem with Acer, and Dell!

Asked 5 years ago by Marty.

Q: QuestionWhat is the model year of the HP-Envy 17.3”?

Asked 5 years ago by Rednow.

• A:Answer This laptop came out in April 2019.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan I order this notebook? Thank you

Asked 5 years ago by Mark.

Q: QuestionIt comes with 512 SSD. Can you add another ...say 1tb SSD or 1tb HDD. Can you recommend what will work please...

Asked 5 years ago by Anonymous.

Q: QuestionI wish to buy this model on 30th May 2020, how do i tell if it's refurbished or new? What is the current price for both?

Asked 5 years ago by Remmie.

Q: QuestionWhen this laptop is going to be back on stock ?

Asked 5 years ago by Anonymous.

Q: QuestionIs this laptop compatible with The Sims 4? Is it good for video editing (YouTube)? When will the unopened box go back in stock?

Asked 5 years ago by Starr.

• A:Answer Yes, it would be very good for The Sims 4 as well as video editing. Unfortunately, we don't have any restocking dates available at this time.

  Answered 5 years ago by HP Team

  
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Q: QuestionWill this work with 5 ghz on wireless, last computer would only work on 2.4ghz

Asked 5 years ago by Wireless.

• A:Answer Yes it will.

  Answered 5 years ago by HP Team

  
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Q: QuestionIt is currently sold out, are you expecting to get more in stock, and if so then when?

Asked 5 years ago by Zach.

Q: QuestionThese Units that do have the Optane Memory, how much Optane Memory do they have? Do they have 16 GB Optane Or 32 GB Optane or what? Respectfully, Barry

Asked 5 years ago by POPSBARRY.

Q: QuestionHow do I get access to replace the Ram?

Asked 5 years ago by Malik.

• A:Answer Maintenance and Service Guide for the HP Spectre x360 15 Convertible PC IMPORTANT! This document is intended for HP authorized service providers only. Here is the link: http://h10032.www1.hp.com/ctg/Manual/c06422405 Read pages 29 - 34 to see how memory can be replaced by an authorized service provider.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this come in a black finish. We have a HP Chromebook with the silver keyboard and it is hard to see with the backlight on. We have to constantly disable it. I think it would be much easier with a black finish. Thanks

Asked 5 years ago by kcopk.

• A:Answer At the moment, this is the only similarly configured 17" HP in stock without a considerable jump in the price-up to $1150. This is the next one up that has a black finish. https://www.bestbuy.com/site/hp-17-3-gaming-laptop-intel-core-i7-8gb-memory-nvidia-geforce-gtx-1660-ti-256gb-solid-state-drive-shadow-black/6356080.p?skuId=6356080

  Answered 5 years ago by HP Team

  
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Q: QuestionHow do you open the back cover to upgrade ram. I've taken out the 3 screws from the back but cant seem to find a way to lift the cover off. Please help

Asked 5 years ago by DRodrigues.

Q: QuestionWhich docking station is recommended for this laptop to use multiple displays?

Asked 5 years ago by Spar.

• A:Answer You can use any type of USB - C docking station or port replicator with the adapters that you need. The laptop has 1 HDMI so that covers one monitor.

  Answered 5 years ago by HP Team

  
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Q: Questiondoes this have a cd drive

Asked 5 years ago by BG.

• A:Answer Yes

  Answered 5 years ago by BrowneVerified Purchase

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Q: QuestionDoes this laptop have a built in cd/dvd player?

Asked 6 years ago by Anonymous.

• A:Answer Yes, a CD player built in. Not used yet but I assume it works fine. I recommend NOT buying this laptop. It takes seconds (too long) to wake up

  Answered 6 years ago by GoldShellac

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Q: QuestionHave they fixed the hinge issue? My current Envy's hinge broke and I had to resort to Duct Tape to keep it together. Heard it was a common issue with the Envy due to the size and weight of the display. Love the large screen for spread sheets, etc.

Asked 6 years ago by Dave.

• A:Answer I have not had any problem at all with the hinges, and I close and open it at least once per day.

  Answered 6 years ago by IrishLassVerified Purchase

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