“I called HP customer service and sales and they advised that this model does not have facial recognition capability although it has a 5MP IR camera. Is this in fact the case?”

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• Thank you for your question about this HP Envy! This model does have facial recognition.

  Answered by HP Team 1 year ago

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• This model does have facial recognition. Just not the fingerprint ID

  Answered by OliviaT 1 year ago

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