“Is there a certain size paper you should use? I've loaded the tray several times and it keeps saying the door isn't closed but its completely shut..please advise”

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• Maybe your putting too much paper in the tray at a time. Take some out and see if it works

  Answered by Hollywood 4 years ago

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• Hello, if you go to HP.com and choose support across the top options, then support and troubleshooting from the drop down menu you will be able to get assistance with your printer issues. Thank you for being an HP customer!

  Answered by HP Team 4 years ago

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