“We have new printer! The printer turns but the touch screen does not light up so we can’t use anything?”

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• The printer touch screen turns on initially. However, after about 20 seconds, it’s automatically turns off or goes into “sleep” mode. You have to press the power button slightly to turn it back on.

  Answered by Artist771 7 years ago

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• If you are having issues I would take it back to the store and exchange it, could be a defect.

  Answered by HP Team 8 years ago

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