“I have been able to scan prior but now when I try to scan , a message comes up stating I need to get the hp smart app for my computer?”

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• I was able to scan from my computer with the HPSmart application with no problems. After downloading the full support software package from HP, the OfficeJet 5200 Series application was installed with a desktop shortcut, and using it will also open the scan dialog. I have not attempted to scan directly from the printer's control panel.

  Answered by Danemother 6 years ago

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• It may be a matter of updating software. We recommend checking out our HP Support site for more details and assistance! https://support.hp.com

  Answered by HP Team 6 years ago

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