“I need the operating system to be windows 10 not 11 because I use AutoCAD. Can this desktop be customizable.”
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Thank you for the question. You can do a clean install of Windows 10 or inquire about Geek Squad's cost to do that for you. Please reach out to Best Buy directly. Instructions for a clean install of Windows 10 are here: https://pureinfotech.com/downgrade-windows-11-10/
Sorry, there was a problem. Please try again later.I have not tried it and am not a tech. I did ask the same question of the BB sales clerk when I purchased my all-in-one (but not for the same reason as you). She said that it could not go retro to Windows 10, because Windows 10 had never been installed on this computer, and there is no alternative operating system on the computer for Windows 11 to revert to. Apparently, Windows 10 cannot be installed over Windows 11. I'm sure a quick call to the Geek Squad can answer this question.
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