“We ordered for HP Spectre x360 2 in 1 14-ef2023dx and was supplied Spectre x360 2 in 1 14-ef2xxx as seen in the system information. Why is the mix up (Please I response from HP only)”
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The model number for this computer is 14-ef2013dx, with 14-ef2 being the 'line' for this laptop, followed by further specifications in its model number: 013dx. In this case, 'xxx' are just placeholders for 013, followed by additional information, 'dx'. If you feel you've received the wrong computer, don't hesitate to reach out to HP Support for further clarification or your Best Buy Geek Squad!
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