Questions & Answers

Q: QuestionDoes this particular device come with a (Huawei) US Warranty or just Best Buy 90-day? Thanks

Asked 9 years ago by Mitch.

• A:Answer Unfortunately, a refurbished Huawei Nexus 6P will NOT include a Huawei Warranty. You would have to contact Best Buy for their policies and procedures for refurbished phones. Thank you. (NS)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionIs this the US model H1511?

Asked 9 years ago by Barry.

• A:Answer Thank you for the excellent question, Barry. Yes, this model sold is U.S. Version H1511. (DM)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionIs there a fee if I need to return the phone?

Asked 8 years ago by Anonymous.

• A:Answer Here is a link to Best Buy's return policy: http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 We advise you to contact Best Buy support directly for further details or assistance. [sv]

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionCan I bring this to metro pcs and connect it there?

Asked 8 years ago by Eden.

• A:Answer The Nexus 6P is unlocked for both GSM and CDMA networks in the US. In order to find out if Metro PCS supports the Nexus 6P, please check the provided bands with them: GSM/EDGE: 850/900/1800/1900 MHz UMTS/WCDMA: B1/2/4/5/8 CDMA: BC0/1/10 LTE (FDD): B2/3/4/5/7/12/13/17/25/26/29/30 LTE (TDD): B41 International GSM/EDGE: 850/900/1800/1900 MHz UMTS/WCDMA: B1/2/4/5/6/8/9/19 TD-SCDMA: 34/39 CDMA: BC0/1 LTE (FDD): B1/2/3/4/5/7/8/9/17/19/20/28 LTE (TDD): B38/B39/40/41 (SP)

  Answered 8 years ago by Huawei Customer Care

  
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Q: Questionis it working outside USA ??

Asked 9 years ago by Anonymous.

This question was asked about the related product: Huawei - Refurbished Google Nexus 6P 4G with 64GB Memory Cell Phone (Unlocked) - Aluminium

• A:Answer Yes, the phone is unlocked for use with a carrier of your choice.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionDoes this refurbished device come with a warranty?

Asked 9 years ago by drb.

• A:Answer Best Buy directly offers a 90 day warranty for any defects or performance issues. A card outlining these coverage will come in the box. This warranty DOES NOT cover any cosmetic damage or accidental coverage.

  Answered 9 years ago by Anonymous

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Q: QuestionDo you offer insurance for this phone? If yes how much is it?

Asked 9 years ago by Anonymous.

Q: QuestionWhat was the problem with the phone and is there a warranty on the phone

Asked 9 years ago by LEK.

• A:Answer A refurbished device doesn't exactly mean there was anything wrong with it. It could have simply been a returned device someone didn't want or wan't happy with. If there was an issue however, refurbished devices are guaranteed to work and meed manufacturer performance specifications as if it were new. They are usually repaired directly by the manufacturer or certified technicians. I have a refurb 64GB and it is literally like new, not even a scuff or scratch anywhere. A 32GB is offered on this website if you use the search bar.

  Answered 9 years ago by Anonymous

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Q: QuestionDo you have refurbished Nexus 6p 32 GB Memory ? if not, can you send me to below e-mail when available?

Asked 9 years ago by Lucky.

• A:Answer Best Buy offers all models refurbished when available. At the time of this writing, a 32GB in Aluminum is available for shipping

  Answered 9 years ago by Anonymous

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