Questions & Answers

Q: QuestionIf I buy the membership AND the Hydrow, can I access the rowing videos, etc. using my own 55” monitor?

Asked 2 years ago by JosephM.

• A:Answer Hi Joseph -- Great question. Purchasing a Hydrow Membership grants you access to Hydrow content not only on the Hydrow Rower but also also on the accompanying Hydrow Mobile App. If you are able to cast videos to your monitor, you can use the Hydrow Mobile app to stream the Hydrow content to any secondary screen.

  Answered 2 years ago by Team Hydrow

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Q: QuestionWould placing this machine on carpet with a mat under it be ok for the set up?

Asked 2 years ago by Erin.

• A:Answer Yes, I have my unit on a wood floor with only a small rug placed under the back legs. Works just fine.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the advantage of purchasing the original Hydrow Rower and not the newer, cheaper, and slightly smaller Wave?

Asked 2 years ago by Yosh.

Q: QuestionHow much body weight does the Rower hold?

Asked 3 years ago by Anonymous.

• A:Answer Hello! The Hydrow Wave has been tested to support up to 375 lbs.

  Answered 3 years ago by Team Hydrow

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Q: QuestionI am 58 years old, a beginner, and about 20 lbs overweight. Will there be classes to suit my ability level?

Asked 3 years ago by Beginner.

• A:Answer Yes, there are classes for Warm ups to Advanced, start slow 3-5 Minutes for a week or so then increase your times as you see fit.

  Answered 3 years ago by KentVerified Purchase

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Q: QuestionCan you use wireless headphones to hear the videos during the workout?

Asked 3 years ago by Rowgirl.

• A:Answer Yes, but the sound is great and you don't need headphones.

  Answered 3 years ago by DrCorinaVerified Purchase

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Q: QuestionFor the front legs; once the bolts are in their respective holes, should the front feet attachment "wiggle" at all or should it be firmly in place? We've got each bolt in its housing by ~90%, but they're becoming more and more difficult to screw in.

Asked 3 years ago by Tom.

• A:Answer Ours screwed in tight. It does not wiggle at all.

  Answered 3 years ago by ATFD12Verified Purchase

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Q: QuestionHow much does the machine weigh

Asked 4 years ago by Anonymous.

• A:Answer 145 lbs

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionIs the set up hard? Can my husband and I do it or should we just pay Best Buy? If so, what does that cost?

Asked 4 years ago by Wendy.

• A:Answer The set up or not hard, but you definitely need 2 people to set it up

  Answered 4 years ago by Rich1029Verified Purchase

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Q: QuestionIs there a weight limit?

Asked 4 years ago by Coop.

• A:Answer I believe the weight limit is either 350 or 375.

  Answered 4 years ago by Cortney

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Q: QuestionI have already done over a million meters on a Concept 2, What I am looking for are good videos. The samples on YouTube were chatty and the rowers blocked the views. Do you have any “just row sightseeing” videos w/o all the chitchat & obstructed views?

Asked 4 years ago by Polwee.

• A:Answer Hi and thanks for your question! It sounds like you might enjoy Hydrow's Journey workouts. These workouts do not feature an Athlete and there is no set pace or instruction. Journeys allow you to concentrate on your stroke and experience a workout with just the a view of the bow or stern of the boat and the sound of the water as you row through the beautiful scenery.

  Answered 4 years ago by Team Hydrow

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Q: QuestionWhats the resistance?

Asked 4 years ago by Anonymous.

• A:Answer Hydrow utilizes software-driven electro-magnetic resistance which is significantly quieter than alternative methods of creating resistance, such as water or air. This also allows each Hydrow user to adjust their "Drag" setting to their individual preference.

  Answered 4 years ago by Team Hydrow

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Q: QuestionOn Hydrows website it said shipping is sitting at 6-8 weeks because of the pandemic. (Feb 8th 2021) what is the shipping time through Best Buy if I bought it now?

Asked 4 years ago by Jess.

• A:Answer We went in today - 3-11 and purchased it and it’s getting delivered on 3-16. Def recommend buying from Best Buy to get quicker delivery!

  Answered 4 years ago by mduser

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Q: Questionwhats the warranty?

Asked 4 years ago by Jski.

• A:Answer I purchased 5 yr extended warranty.

  Answered 3 years ago by weingajaVerified Purchase

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Q: QuestionWhat is the weight capacity of this machine? My doctor recommended a rower as it is low impact on knees, but provides a full work out.

Asked 4 years ago by COnnie.

• A:Answer Hydrow's maximum weight capacity is 375 lbs. Hydrow is tested for members with up to a 36” inseam.

  Answered 4 years ago by Team Hydrow

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Q: QuestionIs it realistic for ONE PERSON to be able put the Hydrow in the storage position after every use?

Asked 4 years ago by Grandma.

• A:Answer Every individual's capabilities are different, but many of our members are able to successfully store Hydrow in an upright position without assistance. We recommend having a friend help until you are familiar with the process. You can learn more here: https://bit.ly/3aBw5tF

  Answered 4 years ago by Team Hydrow

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Q: QuestionIf you ever have to cancel the subscription for classes, can you just row on the machine manually with nothing on the screen?

Asked 4 years ago by Grandma.

• A:Answer For those who not wish to subscribe to Hydrow's Membership, we offer "Just Row" mode. With Just Row mode you are able to view your rowing stats, heart rate, and adjust resistance. You can learn more about Hydrow's Just Row mode here: https://bit.ly/3927YEb

  Answered 4 years ago by Team Hydrow

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Q: QuestionHow long does the sale last?

Asked 4 years ago by Tessie.

• A:Answer They r always running sale just be patient

  Answered 3 years ago by John5252

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Q: QuestionWill my Naples Best Buy deliver it and set it up in my home?

Asked 4 years ago by Paul.

• A:Answer Not sure if they set up - but it literally is 8 screws - the kit even includes the tools needed if you don't have your own. Takes about 3 minutes. That being said - it is heavy. you will need somebody to assist with moving it into location

  Answered 4 years ago by BruinTipVerified Purchase

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