“1. Where is the compressor fan located?
2. Are the sides supposed to be hot? Everything in the fridge and freezer is the right temperature but the sides being very hot has me worried. It's only hot when the compressor is on.”
Many are complaining about hot sides. Insignia wrote:
Monday, June 28, 2021 at 1:59 PM From: "Insignia Products"
Subject: Re: Parts List~NS-RTM18WH8Q Insignia Refrigerator, case ID 264779873
Hello
Thank you for getting back to us. This is Deneb from Insignia Products on behalf of my colleague Maria who is out office today.
I understand that you would like to escalate your case to our manager since Maria did not send you a parts list of our Insignia refrigerator, but also that you would like to honor your warranty.
Firs, I would like to explain you that we do not have a such a list, so she shared with you the manual. But in case you need a specific part for your unit, we could ask for our engineers to share it with us, so we can provide you with that part number.
Also, if you do not mind, would you me so nice to explain me why do you need that list? (To order parts. DUH!)
Now, in order to honor the warranty of your NS-RTM18WH8Q refrigerator, I would need to ask you the following information:
- When did this start happening? (Hot Sides from first day.)
- Was it misused or damaged in some way (accidental or not)?
- When and where did you make the purchase?
- Do you still have the receipt? If so, please attach a picture of it.
In this case, I would suggest to perform a power cycle of it by following these steps: (Did not try.)
1. Disconnect the refrigerator power cord from the wall outlet.
2. Turn the controls to "Off" or "0" inside the fridge.
3. Wait for an hour. (So my food goes bad?)
4. Adjust the fridge controls to the desired setting.
5. Allow the unit up to one day to adjust to a stable temperature.
Answered by Name
Sorry, there was a problem. Please try again later.
Yes, it is normal for the sides to feel warm.
Answered by InsigniaCustomerSupport
Sorry, there was a problem. Please try again later.
