“no sound coming from brand new Insignia NS-19D310NA19. hours on google, nothing works. soft static sound when changed Input from HDMI to TV. nothing wrong with any of the new cables. took hours to also find answer to get more than one channel.”
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Hi CDS, If there is no audio coming from the brand new TV, please try performing the following steps below: • Make sure that the sound is not muted. • Make sure that you do not have headphones connected. • Change to a different audio mode. • If you are using a home theater system, soundbar, or external speaker system, make sure that it is turned on and is not muted. • If you are using a home theater system, soundbar, or external speaker system, make sure that you have selected the correct output mode. • If you are using a home theater system, soundbar, or external speaker system and have connected it with a digital audio cable, select Digital Audio Format/Audio Delay on the Audio menu, then set Audio Format to PCM. • Make sure that the audio cables are connected correctly and securely to your TV. • Make sure that the antenna or cable TV is connected correctly and securely. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. • The audio cables you are using may be bad. Try a new set. But if you need further assistance, you can contact directly the Insignia customer service 1-877-467-4289. Insignia Products Lisa https://insigniaproducts.com
Sorry, there was a problem. Please try again later.It plays two channels at once. Meaning it will play live Tv on it own when it's on For you or Movies.
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