“Is this Fire TV a 1st or 2nd generation device for which support has ended?”
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Thank you for reaching out to Insignia Customer Support. We appreciate your inquiry regarding the generation of your Insignia™ 24" Class F20 Series LED HD Smart Fire TV. The Insignia™ 24" Class F20 Series LED HD Smart Fire TV is a more recent model and is not classified as a 1st or 2nd generation device. Therefore, support for this model has not ended. If you have any specific concerns or need further assistance with your TV, please let us know. We're here to help!
Sorry, there was a problem. Please try again later.The Insignia™ 24” Class F20 Series LED HD Smart Fire TV is not a 1st or 2nd generation Fire TV device, and as of February 21, 2025, there’s no indication that support has ended for this model. Let me clarify why. Amazon’s Fire TV generations (1st and 2nd) refer to their standalone streaming devices, like the Fire TV box (1st Gen released in 2014, 2nd Gen in 2015) or early Fire TV Sticks. Support for those specific devices has indeed tapered off—Amazon stopped major software updates for them years ago, focusing instead on newer hardware (3rd Gen and beyond). However, the Insignia F20 Series is a Fire TV Edition smart TV, not a standalone streaming device. These TVs run the Fire TV operating system integrated into the television itself, and their support lifecycle is tied to the TV model rather than the older standalone device generations. The Insignia F20 Series, including models like the NS-24F201NA23 (2023) and NS-24F202NA22 (2022), uses a version of the Fire TV OS that’s actively maintained by Amazon as of 2025. Amazon continues to update the Fire TV platform across compatible devices, including smart TVs from partners like Insignia and Toshiba, to support new apps, security patches, and Alexa features. Unlike the 1st and 2nd Gen standalone Fire TV devices, which Amazon officially deprecated (e.g., no updates after around 2018-2019), the F20 Series is a much newer product line. For example, the 2023 model (NS-24F201NA23) was still being sold and reviewed as current tech within the last couple of years, and there’s no evidence from Amazon, Insignia, or Best Buy (the primary retailer) that OS support has ended. That said, Amazon doesn’t publish a clear “end of support” date for specific Fire TV Edition TVs. Support typically continues as long as the hardware can handle OS updates, which for a 720p TV like the F20 Series is likely simpler than for higher-end 4K models. User reports and Insignia’s support pages suggest the F20 Series still receives firmware updates and app compatibility as of early 2025. If support were discontinued, you’d likely see app incompatibilities (e.g., Netflix or Prime Video dropping support) or public announcements from Amazon—neither of which has happened for this model. So, to answer your question: No, the Insignia™ 24” Class F20 Series LED HD Smart Fire TV is not a 1st or 2nd generation device, nor has its Fire TV support ended as of now. It’s a modern Fire TV Edition TV running an actively supported OS version, and you should be good to use it with current streaming services and features. I hope this helped.
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