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Hi Barba, Please perform the troubleshooting steps below: -If your sound source is a Bluetooth device, make sure that your Bluetooth device is turned on, Bluetooth is turned on, and NS-HBTSS116 is selected. -Turn up the volume on your speaker. -Turn up the volume on your sound source device. -Make sure that your sound source device volume is not turned to 0 or speaker is not muted. -Make sure that your speaker is not paired to another Bluetooth device. -Make sure that your Bluetooth device is not paired to another Bluetooth device. For further assistance, please feel free to contact our Insignia Customer Service directly at 1-877-467-4289 Monday to Saturday 8 a.m. to 9 p.m. CT to sort this out. Insignia Support Shella https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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