Questions & Answers

Q: QuestionCan these pair with a sony 2.1 soundbar and use as the rear channels?

Asked 7 years ago by Disappointed.

• A:Answer Yes, the speakers can be paired with a Sony soundbar and use as the rear channels.

  Answered 7 years ago by CommunityAnswer

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI purchased these speakers a week ago. I love them but whenever I connect the Bluetooth to my phone it’s choppy way too often. My phone is close as well. What could be the issue?

Asked 7 years ago by Mir.

• A:Answer I'd exchange them. I've owned these speakers for a few months and had a half dozen phones connect successfully - some while sitting in in top of the speakers and others ranging as far away as hundred feet and an entire floor above. I'm sorry you're having issues, but assure you that's not the norm in my experience! Good luck!

  Answered 7 years ago by JennVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you connect more than one set of these speakers to the same bluetooth device at same time to play music in 2 different rooms?

Asked 8 years ago by keith.

• A:Answer if the device has bluetooth 5.0 yes

  Answered 7 years ago by JuniorVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionHi. How do I get both speakers to work when I am using the AUX? I am trying to use them with my Karaoke machine and the sound is only coming out from one side. I tried pulling the wire out and that helps, but then I hear a loud buzz.

Asked 8 years ago by Sara78045.

• A:Answer I'm no expert, but it could possibly be one or more of the following: either the cord you plugged into the aux input was not plugged in all of the way, or possibly it's dirty inside the aux port (I've had both happen to me before). Make sure the speaker wires that came with the speakers are plugged into the correct ports (mine has the copper colored wire into the red and the silver colored wire into the black). Also make sure none of your wires or cords are kinked or cut. I hope any of this helps.

  Answered 7 years ago by MondrigVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWould these survive being in a covered screened in porch in TN heat?

Asked 8 years ago by Deebz54.

• A:Answer Would not recommend— they make outdoor speakers for this I’ve had a pair running outside happily for 10 years on my patio

  Answered 5 years ago by VinylGearGuyVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan these speakers be connected to a stereo receiver using regular speaker wire? Being powered, does that mean they would stay on after the stereo receiver is turned off? Obviously I'm not tech savvy!

Asked 8 years ago by Caneman.

• A:Answer Since these speakers are self powered you can hook them up to any music playing device without having to use a powered receiver. You would need a unpowered speaker system if you are going to use a stereo powered receiver where by you would use regular speaker wire to hook up to the stereo power amp and the unpowered speakers. You would not want to hook up any powered speaker to a stereo powered amp as you would probably severely damage the speakers and could also damage your stereo amp running a powered amp to a powered speaker system. In easy terms the powered speaker negates the need for a separate power stereo amp. Keep in mind if you use a powered stereo amp you should get speakers that are the correct ohms and wattage rating for your stereo power amp. if you need help contact a best buy associate in the hifi stereo department and they can get you properly set up with the proper gear. Best of luck.

  Answered 8 years ago by FAB4DAVEVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you have two devices connected at once without destroying the devices or the speakers with two many watts/volts? If I have a turntable plugged into the RCA input and a CD player plugged into the AUX input, is this safe?

Asked 9 years ago by Btown.

• A:Answer Yes you can have multiple devices connected, but only one input can be selected to play. Selection of the input to play is performed with the included remote.

  Answered 9 years ago by XajbVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionDo these speakers come in white?

Asked 9 years ago by Steelman.

• A:Answer Don't think so, only see black option available in Specs

  Answered 9 years ago by MEP6411Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow many watts are these speakers?

Asked 9 years ago by ger3703.

• A:Answer The wattage of these speakers are 25watts X 2.

  Answered 9 years ago by Milbro53Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiononce turned on, do they stay on continuously or will they power down/power save after a period of time with no input? Wanting to use with an Amazon Echo Dot and to stay on always......

Asked 9 years ago by jwhitler.

• A:Answer Some people complain about this set not having an auto power off or Low Power Mode, but that makes it perfect for the Amazon echo. we have our Amazon echo connected via Bluetooth and it works perfectly. The speakers stay on and awake.

  Answered 9 years ago by MarkzVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDo I need a need to buy a separate receiver to use these speakers? Or can I just plug these into the wall and use the wireless Bluetooth from my TV to connect to these speakers from across the room? Can I use wireless Bluetooth from my phone for music?

Asked 3 weeks ago by Anonymous.

• A:Answer Hello, thank you for your question. No, you do not need a separate receiver to use these Insignia™ Bluetooth Bookshelf Speakers. Simply connect the speakers to power and pair them with a compatible Bluetooth-enabled device. If your TV supports Bluetooth audio output, you can connect the speakers wirelessly from across the room. You can also pair them with a compatible smartphone, tablet, or other Bluetooth-enabled device to stream music wirelessly. Sudeep | Insignia

  Answered 3 weeks ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI lost the remote for these. How do i get a replacement

Asked 3 weeks ago by Victoria.

• A:Answer Hello Victoria, Thank you for your question. If you lost the remote for your Insignia™ 25W (per speaker, 50W total) Bluetooth Bookshelf Speakers, we recommend checking with Best Buy (1 (888) 237-8289) for a compatible replacement remote. For warranty information or additional assistance, please contact us at 1-877-467-4289 or insignia@bestbuy.com. Sidhartha | Insignia

  Answered 2 weeks ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHello Best Buy, I would like to know how to order a replacement remote for my speakers previously purchased? Please let me know, thank you.

Asked 2 months ago by Happynow.

Q: QuestionHow many hertz is it

Asked 2 months ago by Anonymous.

• A:Answer Hello, thank you for your question. The Insignia 25W Bluetooth Bookshelf Speakers (Model: NS-HBTSS116) have a frequency response range of 70 Hz to 20 kHz. The speakers are rated at 25W per speaker, 50W total. Mueez | Insignia

  Answered 2 months ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre these speakers powered by a battery or do the plug into an outlet?

Asked 4 months ago by boomeye.

• A:Answer Hello, thank you for your question. These Insignia™ Bluetooth Bookshelf Speakers are not battery‑powered. They require AC wall‑outlet power to operate. The included power adapter plugs directly into the main speaker, which then powers the second speaker. Sudeep | Insignia

  Answered 4 months ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill the speakers connect to my Insignia F50 series tv via Bluetooth?

Asked 5 months ago by Anonymous.

• A:Answer Hello, thank you so much for your question. No, the Insignia F50 Series TV will not connect to the Insignia 25W Bluetooth Bookshelf Speakers over Bluetooth. The TV’s Bluetooth is designed for headphones and soundbars, not bookshelf speakers. A wired connection or a Bluetooth transmitter would be needed. Sudeep | Insignia

  Answered 5 months ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionSomeone's device is connected to my speaker and I am unable to connect my speaker to my phone or tv how do I disconnect that someone's device from my speaker?

Asked 8 months ago by Mesky.

• A:Answer Hello Mesky, Thank you for contacting us. I understand how frustrating it can be when another device is connected and you can’t get your speakers back. For help with disconnecting unwanted Bluetooth devices and resetting your Insignia Bluetooth Bookshelf Speakers, please visit the product page on BestBuy.com for features and the user manual, or reach out to Best Buy Support at bbysupport@bestbuy.com for step‑by‑step assistance. Narendra | Insignia

  Answered 7 months ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwill the main speaker play with just an aux cord running from the record player to the speaker? or do you have to have the speaker to speaker wire connected for them to play? I tried to get sound using just the aux and it's not working.

Asked 10 months ago by AUXcord.

• A:Answer The speakers have to be connected to each other regardless of which way you intend to use them, but to a record player you want to connect them using the Red and White cables best sound quality better than through Bluetooth

  Answered 6 months ago by XavierJVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use the red and white cables to connect to my single cd player and how do the speakers connect to each other?

Asked 10 months ago by Anonymous.