“I bought this freezer and now the frost is preventing the door from closing. Would you kindly instruct me on how to properly do a defrost/reset so it will work again? I live in a carpeted apartment so it is currently on carpet. So far I have unplugged”
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I’m sorry that you’re having problems. I just got mine and been plugged in for 24 hours. Instruction manual said don’t place on carpet. Maybe yours not getting enough air ventilation. Good luck. I wish you the best to find answer.
Sorry, there was a problem. Please try again later.Hi SEmily, It will be our pleasure to assist you with this concern. In order for you to be instructions properly, please contact Insignia 1-877-467-4289 for further assistance. Insignia Support Lea https://www.insigniaproducts.com/
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