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Hi there, Please follow these basic troubleshoooting steps:Once you register your Amazon Fire TV and connect it to the internet, add the DIRECTV App. ADDING THE APP IS SIMPLE 1.Please search for DIRECTV STREAM in the Amazon App Store. 2.Please select Get to install the DIRECTV App. 3.Please select Open to start the app. Please make sure you have your DIRECTV STREAM credentials ready so you can sign in. Renee, Insignia Support
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