“I have 4 of these TVs for my restaurant. However, every few hours the TVs prompt "Are you still there" and then turn off. The sleep setting is turned off but the TVs will still turn off on their own. How do I fix this?”
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Thank you for reaching out. It sounds like the issue you're experiencing is related to the sleep timer settings. Here are some steps you can follow to address this: 1. Adjust Sleep Timer: - Press and hold the Home button on your remote. - A quick settings menu should pop up on the right side of your screen. - Look for the Sleep Timer option. - Set the sleep timer to 240 minutes (the maximum setting). - After setting it to the maximum, there should be an option to turn it off completely. 2. Use Video Format for Looping Content: - Instead of displaying static pictures or images, convert your content to a video format. - Play the video via USB and enable the loop option. This way, the TV will continuously play the video and won't detect inactivity, preventing it from turning off. If these steps do not resolve the issue, please feel free to contact Insignia Support for further assistance. They can provide more detailed troubleshooting or additional solutions. You can reach Insignia Support through the following methods: - Email: [email protected] - Phone: 1-877-467-4289 We appreciate your understanding and hope this helps. Thank you for choosing Insignia!
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