A:Answer Thank you for your inquiry! If your Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV is stuck on the Fire TV logo screen and won’t proceed, this is a fairly common issue that can often be resolved with a few troubleshooting steps. First, try performing a power cycle by unplugging the TV from the wall, waiting at least 60 seconds, then pressing and holding the power button on the TV itself for about 30 seconds before plugging it back in and turning it on. If that doesn’t work, you can attempt a manual factory reset. To do this, press and hold the Power and Volume Down buttons on the TV simultaneously for about 10–15 seconds until the TV restarts or enters recovery mode. If a recovery menu appears, use the volume buttons to navigate and the power button to select the factory reset option. Alternatively, you can try holding the Back and Right directional buttons on the remote for 10 seconds to trigger a recovery screen. If none of these steps resolve the issue, it may be a hardware problem, and you might need to contact Insignia support or consider returning or exchanging the unit through Best Buy. Keith | Insignia Support
