“The product description mentions a washable pre-filter. How do I access this filter and clean itt?”
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The bigger complaint I have though is the lack of a washable pre-filter. There's only one filter assembly in this unit and while it looks like it does have a pre-filter, it's not removable. What makes this really puzzling though is in the user guide under the list of features it clearly states: "Washable pre-filter removes large irritants such as hair and dander". Then further into the guide it states: "CAUTION: - Never wash the air filters." I get that you can't wash the main filter, that makes sense, but no further mention of this "washable pre-filter" anywhere else in the guide or that one is actually included. At least you can still technically pull the filter out and vacuum off any large hair/debris so it's not a deal breaker.
Sorry, there was a problem. Please try again later.What a useless customer support response. I have read the guide. It mentions the pre-filter twice but does not describe it's location, how to remove, or how to clean.
Sorry, there was a problem. Please try again later.Hi there, Please go to https://files.bbystatic.com/O%2FfSPCvAjcSeYEA5yW%2F6ew%3D%3D/User%2BGuide for your guide. Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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