Questions & Answers

Q: QuestionHow do I know when to replace the filter in this air purifier?

• A:Answer This air purifier has a filter replacement alarm that will let you know when the filter has been running for about 2,000 hours and should be replaced.

Q: QuestionWhat size room is this air purifier designed for?

• A:Answer This air purifier is designed for medium-sized rooms up to 375 sq. ft.

Q: QuestionIs this air purifier Energy Star certified?

• A:Answer Yes, this air purifier is Energy Star certified.

Q: QuestionWhat types of odors does the active carbon filter remove?

• A:Answer The active carbon filter removes odors from chemicals like ammonia, formaldehyde, and nicotine.

Q: QuestionHow many fan speeds does the Insignia air purifier have?

• A:Answer The air purifier has three fan speeds, including a sleep mode.

Q: QuestionApproximately how long does the filter last and what is the approximate cost of the replacement filter?

Asked 3 years ago by Anonymous.

• A:Answer Lasts for 2,000 hours, depending on air quality, to keep your air pollutant free. Model: NS-APFM2 costs $39.99

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionI changed the filter but the filter replacement indicator light continues to blink. What is the problem?

Asked 3 years ago by Anonymous.

• A:Answer Press and hold child lock button and timer button together for five seconds it should reset

  Answered 3 years ago by MikeinsouthjerseyVerified Purchase

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Q: QuestionDoes this have an ionizer or is it strictly a HEPA filter air purifier?

Asked 3 years ago by Susan.

• A:Answer Thankfully not. Ionizers create ozone, which leads to harmful, carcinogenic air pollutants. Indoor, this is a horrible idea that unfortunately doesn't seem to die. But you don't have to worry about this unit doing that.

  Answered 3 years ago by ImagineCureVerified Purchase

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Q: QuestionHow well does this work to cut down on dust? My bedroom is horribly dusty & I need an air purifier that will help with that - thank you

Asked 3 years ago by Dusty.

• A:Answer High efficiency particulate air filters, known as HEPA filters, are able to remove 99.97 percent of dust particles that are 3 microns in diameter, according to the Environmental Protection Agency. Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs there another manufacturer that makes filters that fit this in the event Insignia discontinues making them?

Asked 2 years ago by easyStoreReview.

• A:Answer I can't find replacement filters from any source. Beware the measurements shown in the Best buy website are incorrect. The original filter is 11.75 inches high and 8.9 inches in diameter. Instead you can clean your"disposable" HEPA filters. Several YouTube videos describe various methods for cleaning the filters. https://youtu.be/-zxFjfRmAgc https://youtu.be/r79yi2u4YQA

  Answered 2 years ago by customerVerified Purchase

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Q: QuestionIs this really a quiet running Air Purifilter?

Asked 3 years ago by Johnny.

• A:Answer It depends on how high you set the fan but depends on what you consider loud. I thought is was quiet and not a bother even on hi fan mode.

  Answered 3 years ago by anneVerified Purchase

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Q: QuestionIs the filter washable?

Asked 5 months ago by Jim.

• A:Answer Hi Jim! The filter for the Insignia™ 375 Sq. Ft. HEPA Air Purifier (Model NS-APMWH2) is not washable. It uses a True HEPA filter combined with an activated carbon layer, both of which are designed to be replaced rather than cleaned and reused. For best performance, it's recommended to replace the filter approximately every 12 months, depending on usage and air quality. If you're looking for a washable option, there are other air purifiers with reusable filters, but this particular model isn't one of them |Angelica| Insignia Products|

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the red blinking light mean?. It’s located beneath the number. It kind of looks like the filter.

Asked 3 years ago by Melissa.

• A:Answer It means it’s time to replace your filter. Every 2,000 hours. Then reset the filter light and it will track another 2,000 hours of use.

  Answered 2 years ago by JK27Verified Purchase

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Q: QuestionIs this air purifier ozone free?

Asked 3 years ago by DeeDee.

• A:Answer Yes—it’s a filter only, no weird extra features. Pulls air through the filter, that’s it.

  Answered 3 years ago by KitchenChemistryVerified Purchase

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Q: QuestionI've had my air purifier a couple years now and about a year ago I noticed it has a smell when on now. It is a sweet smell which made me wonder if it is ozone. This product is not supposed to put out ozone but what could it be, does it need to be repaired

Asked 2 months ago by Lml.

Q: QuestionHow can I register my air purifier in order to get the warranty?

Asked 8 months ago by Waxhaw.

• A:Answer For your Insignia™ - 375 Sq. Ft. HEPA Air Purifier, you don't need to register the product to activate the warranty. The manufacturer's warranty begins from the date of purchase. Just make sure to keep your proof of purchase handy for validation purposes. Patricia | Insignia Support

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: QuestionDoes the air purifier remove virus

Asked 8 months ago by Blubird.

• A:Answer The Insignia™ 375 Sq. Ft. HEPA Air Purifier is designed to capture a wide range of airborne particles, including allergens, mold, dust, pet dander, smoke, and pollen. While HEPA filters are highly effective at trapping particles as small as 0.3 microns, they can capture some viruses, but not all. Viruses can vary in size, and some may be smaller than what HEPA filters can effectively trap. Patricia | Insignia Support

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: QuestionHow do you clean the reusable filter?

Asked 11 months ago by Steph.

Q: QuestionI have a Dyson air purifier, when in auto it turns on when it detects impurities. With this purifier, its auto mode stays on 24/7 and increases its force when needed. Is there an option to do what the dyson does & turn on only when it detects impurities?

Asked 1 year ago by Bestbuya.

• A:Answer Hi Bestbuya! Unlike the Dyson air purifier, which turns on only when it detects impurities, the Insignia air purifier’s auto mode stays on continuously. However, the Insignia model does offer the flexibility to adjust fan speeds and set a timer. JC | Insignia Support https://www.bestbuy.com/site/insignia-375-sq-ft-hepa-air-purifier-with-energy-star-certification-white/6444068.p?skuId=6444068

  Answered 1 year ago by InsigniaCustomerSupport

  
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